American Vision Center ico

American Vision Center

70-51 Austin St, Forest Hills, NY 11375, USA

4.0

I had an excellent experience in this store! the doctor was very nice and thoughtful. Lastly I would like to give a huge shout out to Regina who helped guide me in picking the right glasses for me! highly recommend coming here.

Kimberly Colex
  • Overview
  • (718) 793-1200
  • www.americanvisioncenterqueens.com

Hours

Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 12:00 AM - 5:00 PM

American Vision Center Introduce

If you are searching for an "Eye Doctor Near Me" or need contacts and eyeglasses in the Forest Hills, NY area, American Vision Center is located at 70-51 Austin St, Forest Hills, NY 11375, USA. They can be contacted at (718) 793-1200 or via mobile at +1 718-793-1200.

Customer reviews for American Vision Center present a somewhat polarized view. One reviewer had an excellent experience, praising the doctor as nice and thoughtful. They also gave a "huge shout out" to Regina for her help in selecting glasses and highly recommended the center.

However, another reviewer initially reported a very negative experience with the front desk staff, describing them as extremely rude and unprofessional. They mentioned being ignored, receiving yelled responses, and experiencing unhelpful behavior when trying to purchase frames and inquire about contacts. This reviewer did note that the doctor was sweet and suggested they might return if it weren't for the negative interactions with the reception and sales staff.

Following this negative review, the manager, Talia, contacted the reviewer to address their concerns. The reviewer appreciated this follow-up, noting that Talia gave them her personal number and offered a deal on contact lenses to make up for the experience. The reviewer was impressed by this gesture of customer service and updated their feedback to reflect this positive interaction with the manager.

Overall, American Vision Center seems to have a well-regarded doctor and at least one helpful staff member (Regina). However, there are reports of significant issues with the front desk staff's professionalism. The manager's intervention to address a negative review suggests a commitment to customer service recovery, which could be a positive sign. Potential patients may want to be aware of these mixed reports regarding staff interactions while acknowledging the positive feedback about the doctor and the manager's responsiveness.

American Vision Center Photos

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American Vision Center Location

American Vision Center

70-51 Austin St, Forest Hills, NY 11375, USA

Get directions

Reviews

I had an excellent experience in this store! the doctor was very nice and thoughtful. Lastly I would like to give a huge shout out to Regina who helped guide me in picking the right glasses for me! highly recommend coming here.

Mar 23, 2025 · Kimberly Colex

Edit: Talia the manager called me to ask about my experience and I really appreciated her reaching out to me. She gave me her personal number and said if I need anything I can reach out directly. I truly appreciate her calling and giving me a deal on my contact lens to make up for my experience. That is how you conduct a business! Thank you Talia. Original Review: I never feel compelled to write a review but I have to say, I came in for a visit as a new patient and the employees at the front desk were extremely rude and unprofessional. They wouldn't even look me in the eye and couldn't be bothered with my questions. I wanted to purchase frames, but they had no interest in helping me. When I simply asked when I would receive my contacts, I couldn't hear and asked them to repeat, they yelled at me. When I asked for a copy of my prescription, the employee just kept her head down and stared at her phone instead of acknowledging me. The doctor is really sweet and if you didn''t have to deal with the receptionist/sales people then I would come back. But it makes no sense to come back here when there are so many more options in the neighborhood. I really suggest you work on treating patients with the same level of respect.

Jan 29, 2025 · Sameera R

I had an excellent experience at the store thanks to Regina’s outstanding customer service! I was uncertain about which frames to purchase, but she made the entire process so easy and stress-free. She took the time to understand my preferences, offered thoughtful recommendations, and guided me through my options. I’m extremely happy with my purchase and the level of service I received. Regina’s professionalism and kindness truly made a difference!

Jan 21, 2025 · Ashley Padilla

Regina assisted me with my sunglasses and eye glasses today. She is so helpful and sweet!! My experience at American Vision was incredible! Great customer service, fun atmosphere, quick assistance with insurance information/benefits and works with your budget. I would definitely recommend filling your prescriptions here and getting an eye exam. 10/10!!!

Oct 24, 2024 · Gabrielle D'Agnillo

This place was above my expectations! Talia made everything so smooth, from helping me with my insurance to finding frames that fit perfectly. She explained everything in detail, so there were no surprises, and the team was incredibly polite and professional. I really appreciated the clean and modern office, and I'll definitely return here for all my future eye care needs 😊

Jan 13, 2025 · Brittany Tapia

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