150 Broadway #1401, New York, NY 10038, USA
I've been going to Dr Wallis for over a year and think he is amazing. I even had my family switch eye to come and see him because he is that good! The office staff, not so much. It's pretty obvious that there has been no customer service training. Most of them are short and seem annoyed when you ask questions. Long waits seem to be a consistent thing. Not sure why it just can't be communicated when you arrive that the Dr is running late. That would be so much better than leaving you sitting there for 45 minutes. Highly recommend Dr Wallis but the staff there needs some serious training.
Searching for a highly recommended "Eye Doctor Near Me" in New York? Associate Ophthalmologists, located at 150 Broadway #1401, New York, NY 10038, USA, may be an excellent choice for your eye care needs. They can be contacted at (212) 233-2344 or +1 212-233-2344.
Based on online reviews, Associate Ophthalmologists appears to be home to skilled and knowledgeable doctors. One patient has been seeing Dr. Shepps for nearly 20 years and speaks highly of the quality of care and the professionalism of the entire office. This patient specifically praised Dr. Shepps for his expertise in guiding them through two cataract procedures and a detached retina, expressing nothing but praise for his services.
Another patient shared a very positive experience with Dr. Wallis, stating they have been seeing him for over a year and consider him "amazing." This patient was so satisfied with Dr. Wallis's care that they even recommended their family members switch to him. This strongly suggests a high level of confidence in Dr. Wallis's medical abilities and patient care.
However, the same patient who praised Dr. Wallis mentioned that the office staff's customer service could be improved. They noted instances of staff being short, seemingly annoyed when asked questions, and consistent long wait times without proactive communication about delays. While the quality of medical care from the doctors seems to be a significant strength of Associate Ophthalmologists, potential patients should be aware of the reported issues with the front office staff and potential for longer than expected wait times.
In summary, if you are looking for an "Eye Doctor Near Me" in New York known for their experienced and highly-regarded ophthalmologists like Dr. Shepps and Dr. Wallis, Associate Ophthalmologists could be a great option for your eye health. They appear to offer a range of ophthalmological services, including management of conditions like cataracts and detached retinas. While the doctors receive high praise, it's worth noting the feedback regarding the office staff's customer service and potential wait times. For more information on their services and to schedule an appointment, please contact them directly at the provided phone numbers. It is recommended to inquire about their appointment procedures and any specific instructions for new patients.
150 Broadway #1401, New York, NY 10038, USA
Get directionsI've been going to Dr Wallis for over a year and think he is amazing. I even had my family switch eye to come and see him because he is that good! The office staff, not so much. It's pretty obvious that there has been no customer service training. Most of them are short and seem annoyed when you ask questions. Long waits seem to be a consistent thing. Not sure why it just can't be communicated when you arrive that the Dr is running late. That would be so much better than leaving you sitting there for 45 minutes. Highly recommend Dr Wallis but the staff there needs some serious training.
Mar 17, 2025 · E PerezI’ve been a patient of Dr. Shepps for almost 20 years. The quality of care and the professionalism of the whole office is impressive. He’s a great knowledgeable Doctor, who shepherded me through two cataract procedures and a detached retina. Nothing but praise!
Mar 18, 2025 · Duane SherwoodI've been a patient at Associate Ophthalmologists for over 20 years, initially going there on the strength of a strong recommendation: they had just saved my father’s right eye. Over the years, I had witnessed how the doctors there took care of both my aging parents with dedication and attention, as they had been their own parents. As a visual artist, my eyes are my most important professional tool, so I’ve always been especially concerned about my vision. but the patient and caring approach of the office, from all the technicians to the doctors, has always reassured me. I also appreciate that whenever I've had a pressing issue or emergency, they’ve always made sure I was seen right away. So, when the doctor told me I needed cataract surgery, I knew I was in good hands. Dr. Shepps took all the time necessary to answer my questions and address my concerns. At no point did I feel rushed to make a decision, and I felt supported in managing my anxiety about the procedure. When I decided to have the surgery, I felt the same support I had experienced over the years at Associate Ophthalmologists before, during, and after the operation. This made for a very smooth and quick recovery. The day after the surgery, I was back to painting, and most importantly, my vision was as clear as it had been twenty years ago.
Nov 07, 2024 · Ruggero VanniThis practice has taken excellent care of my eyes over the years. Dr Rudick spotted a tear in my retina a few years ago and saved my eyesight! I’m currently having cataract surgery of both eyes done by Dr. Shepps and couldn’t be happier with the results so far. He really knows his stuff and does excellent work! Both office locations are very well appointed and spotless, staff is helpful and they keep things running smoothly. I highly recommend the Associate Ophthalmologists!!
Oct 29, 2024 · Lola SouzaI highly recommend Drs Rudick and Shepps. Dr Rudick has been my eye doctor for many years and Dr Shepps will be doing my cataract surgery. Both are professional, thorough and caring. Tamika Mercado, the surgical coordinator is excellent. She answered all my questions and provided information and assistance for every step of my surgery.
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