Atlantic Optical

Dr. Sarantakos has been my eye doctor for several years now and it just gets better with every visit. The staff were very friendly, funny and professional. Convenient location and excellent service.

Near the beginning of this month, I went with my daughter to get new glasses for our new prescription. I needed both reading and distance glasses while she needed everyday glasses. Before this visit we visited some day before and back then they didn’t seem all too interested in making a sale. I should’ve trusted my gut and not gone with them, but my daughter convinced me to try their services. On this second visit, they treated us well and helped us make our order. In a little bit more than a week, our glasses were ready to pick up, so we went and tried them. Now the rest is all my experience. My set of glasses seemed off. At first I thought that I just wasn’t used to them so I was convinced by the person helping me to try them for a week to get adjusted and that I could come back for help if I hadn't. Spoiler, I was never able to adjust to them. In fact, my vision got worse with them. Back then, I shouldn't have left with the glasses because when I came back after speaking to my doctors, the staff’s attitudes were quick to change. My doctor told me that my prescription changed in a short amount of time due to some medical reasoning. I was able to get a letter from them to show to the people here in hopes of getting the lens replaced. I went the same day, but before I arrived I was on the phone with them. In that phone call, they kept putting me on hold, dismissing me and saying that they were too busy attending patients attend to me. I told them i was a patient, too. However when I arrived the place was not busy at all. When I went inside, only two ladies were busy, and the other one didn't want to attend me. When speaking with them, they were quick to dismiss me and the letter I had brought. Even when speaking on the phone to my doctor they were rude, making faces and dismissing and not even attending to the phone call from her as if she was some sort of idiot that didn’t know what she was doing or saying. I go to a very credible eye specialist center for my eye exams, so this isn’t the case. Finally, out of all the optical places I have visited, this was the only place that told me their purchasing policy AFTER I had purchased. I’ve called all my previous places optical, and ALL other places have a month-long warranty that if something is wrong with the lenses, they will be replaced free of charge. This place does not, and refuses to accept that lens companies have this policy. Some places I have called that told me of this are: 5th Ave vision center, Milan optical, Hamilton plaza, Brooklyn eye center. Overall, this has been a horrible experience. I’ve spent so much on glasses so I can see, just to not be able to and be treated like trash by the people who attended me.

I visited them over the summer, and my experience was wonderful. Dr. Colman was very experienced and excellent in his care. The team was warm, welcoming, and very professional, providing outstanding customer service. There was an issue with my glasses, but they worked diligently to resolve it, and the outcome was fantastic. Their eyewear selection caters to a variety of budgets, and the team does an outstanding job helping you find a frame that fits both your face and your budget. I will definitely be returning!

Good morning new york. The Atlantic optical at Downtown Brooklyn are the Best they help you fine the glasses of your liking that fits your face. And the staff check up on you to see how you are seeing with your new Glasses. THANK YOU...

Great experience with this place the staff were very helpful professional and knowledgeable they explained everything to me no issues whatsoever I will recommend this place to anyone who is looking for an optician