Brook Plaza Ophthalmology

This place used to be a great place for me, my mom and also my children.. I don't know what workers there have done with it..I just called to schedule an appointment. Somebody answered. Have you been here before, I answered yes but with a different insurance..She put me on hold until now, never get back to me. I kept calling music playing no one picked up. When finally someone answered book plaza please hold. I wanted to say something about my long time waiting on the line, but that was in vain.Terrible service.I can say, the workers at a place can make it great at the meantime can bring it down low too as well. Depending on the way they care about the job that's putting money in their pocket or putting food on their table.

Staff is very knowledgeable and efficient. Friendly and professional. I had thorough exams where all my questions were answered. I have used this place for years and now my daughter and grandson also use them. I will continue to spread the good word!

No one informed me during booking of my appointment, signing in, paying my co payment, or imaging that they do not do contact eye exams. I was only informed that they do not do contact exams when I spoke to the doctor, who then told me that I should give contacts a break when I expressed that I was seeking a contact exam along with my glasses exam.

brought my eighty year OLD brother in for cataract surgery. The facility was excellent and the staff most courteous and professional. Definitely the place to go for eye surgery. Thank you Brook Plaza!

On August 15, 2024 I had eye surgery (Dr. Schulhof-excellent specialist) which was set back in July. That was the second surgery, the first I had on July 5th and prescriptions were sent to my pharmacy in advance, so I could start all three types of eye drops on the next day. Before the second surgery no prescription was sent to the pharmacy and I thought I'd get them next day after surgery at the office. On the next day (August 16) I came to remove the patch and post operative check up. The technician (man with mouthwashes-Mr, Reyes, who is responsible for ordering medication) approached me and asked: "do you have eye drops?" I answered: "No, it was not ordered". This gentlemen interrupted me and rudely said "I don't ask you if it was ordered or not, just tell me yes or no!" It looked like a prosecutor spoke with a criminal. A few patients sitting near me just shaked their heads. As a result-I got eye drops ( thanks to the associate Lilly) on the next day only. I will definitely write a complaint to the NYC department of health.