Cohen Eye Institute Manhattan

I had LASIK eye surgery with Dr. Cohen, and the experience was very positive overall. Dr. Cohen and his team were professional and thorough, explaining the procedure clearly and answering all of my questions. The surgery itself was quick, and I felt well cared for throughout the process. The recovery was straightforward, and within a short time, my vision significantly improved. It's such a relief not to rely on glasses or contacts anymore. Dr. Cohen and his team were attentive and efficient, and I felt confident in their expertise. I'm glad I chose Dr. Cohen for this procedure and would recommend him to anyone considering LASIK.

My LASIK journey began with thorough research to find a reputable surgeon, and that’s when I discovered Dr. Cohen and his exceptional team. From the very first consultation, I was impressed by their professionalism and dedication. The office staff was incredibly welcoming, ensuring I felt comfortable and well-informed at every step. Dr. Cohen conducted an in-depth eye examination, explaining the LASIK procedure in detail, including the potential risks and benefits. His transparency and willingness to answer all my questions gave me the confidence to proceed. On the day of the procedure, the entire team’s efficiency and coordination was remarkable. I was greeted warmly and guided through each preparatory step, which helped ease my nerves. Dr. Cohen’s calm demeanor and clear communication throughout the process was immensely reassuring. The surgery itself was surprisingly quick, lasting only about 15 minutes. The team made sure I was as comfortable as possible, and they even let me choose what music I wanted them to play during the procedure. After the surgery, I was given clear instructions for post-operative care, including a detailed schedule for using prescribed eye drops and attending follow-up appointments. Dr. Cohen’s team contacted me the evening of the surgery to check on my condition, which I deeply appreciated. Over the next few days, I noticed significant improvement in my vision, even though I was already able to see right out of surgery. Dr. Cohen’s expertise and the support of his outstanding team made my LASIK experience truly exceptional. Their attention to detail, personalized care, and commitment to patient satisfaction was evident at every stage. I’m thrilled with the results and grateful for the life-changing impact. If you’re considering LASIK, I wholeheartedly recommend Dr. Cohen and his team. Their professionalism, compassion, and expertise ensure you’re in the best possible hands.

My LASIK surgery with Dr. Cohen far exceeded expectations. Before taking the leap, I was very anxious about the outcome. From my pre-surgery consultation to the procedure itself, Dr. Cohen ensured that I understood each step, making me feel much more confident. His advanced equipment and careful attention to detail contributed to a smooth surgery and a quick, easy recovery. I am now 20/20 for the first time in my life. I couldn’t thank Dr. Cohen and his staff enough!

Dr. Cohen did a wonderful job with my eyes. I can see clearly and I’m enjoying the way everything looks. His staff is amazing and very professional. You are treated with respect and kindness. Great people ♥️

My surgery is scheduled for next week. I am this-close to cancelling it. I am incandescent with rage at the abysmal quality of communication, follow-up, incomplete and incorrect instructions, and the overall lack of professionalism dealing with Dr. Ilan Cohen and his staff. First encounter: Ilan Cohen walks into the examination room, greets me by my first name, and introduces himself as "Dr. Cohen." I am a senior citizen, a woman and also hold a Ph.D., so I'm a doctor, too. I bit my tongue and did not insist he address me as Dr. [Surname], but should have. It was a tip-off to subsequent arrogant and disrespectful behavior. After agreeing to cataract surgery, I received an 11-page binder of information, including a form for surgical clearance to be completed by my primary care physician. I made an appointment for a check-up within the allotted timeframe and my PCP submitted the form. A full three weeks later, Cohen's office calls to say they won't perform the surgery unless my PCP submits EKG results. Nowhere was an EKG mentioned in pre-surgical information packet, in oral instructions, or most importantly on the form my PCP was required to fill out and sign. Less than a week before the surgery, I am compelled to upend my schedule for an urgent EKG tomorrow. I told Cohen's office that because none of this was communicated until after the fact (weeks after), I expect any co-pay from the additional PCP appointment to be deducted from my surgical fee. Cohen's office manager countered with, "Is this a request or a demand?" I replied that, since she put it that way, it's a demand. This is an egregious waste of my time, my PCP's time, and there was zero mention of an EKG. This remains unresolved. Multiple times, I was told a prescription for the eye drops I am required to use for three days prior to surgery would be called into my pharmacy one week before the procedure (i.e. today). This has been in my calendar for weeks. By 3 p.m., my pharmacy had not received a prescription. As recently as this morning, it was confirmed by Cohen's office that prescriptions would be called in today. So I called the office back and was told no, my prescriptions would not be called in until Friday, a contradiction to what they confirmed multiple times. I must begin using these medications on _Friday morning_. The office told me prescriptions are not called in until after 5 p.m. Were the prescriptions to be called in late on Friday, there's no way could I begin taking the medication on schedule for a Monday procedure. [Update: Prescriptions were called in. One medication is out of stock. Had they waited until Friday, there'd be no time to fill it prior to surgery.] All this back-and-forth is by phone. I have begged Cohen's office to text or email me. They say they cannot. In a world in which the majority of medical providers use a portal to communicate with patients, Cohen's office calls...and calls...and calls. They call when I'm in the subway, in an elevator, in a meeting, and at midnight when I'm seven time zones away. It's not as if the guy doesn't have a budget for digital, he just doesn't use it for the benefit of patients or staff. Instead he churns out video after video (60 and counting on YouTube, all SEO optimized to the hilt) to reassure patients that he's great, his skills are fantastic, and cataract surgery with him is a walk in the park. In reality, it's a master class in appalling communication, colossal inconvenience, and gaslighting (starting with the fake-academic name of his outfit). My level of anxiety and distress dealing with this shitshow is sky high. I must now make a hard decision. If I cancel the surgery, insurance won't agree to start at square one with another ophthalmologist. I'll need pre-surgical clearance yet again, also not free. It would take months of additional time and boatloads more money than I've already committed to this absolute fiasco.