115-10 Liberty Ave, South Richmond Hill, NY 11419, USA
Went there for my glasses I choose a clear pair but after 2 month they turned yellow like a cheap case from Five Below, the frame cost around 500$ nothing crazy but not free! Went there for warranty at the begging they were nice but when they call me to swap the lences they wanted to give me whatever they want it but not what I like on top of that they wanted me to pay 50% of the price of a ugly frame thats was like 250$, they 2 ladys at the front desk started to act rude they make me left early from work lost 6 hours of pay that for sure not returning and at the end they don’t gave me nothing!! Just a waste of time when you already pay for it they just dont care! Unfortunately all my family came here since we all use glasses but for sure no more!
Welcome to Cohen's Fashion Optical, located at 115-10 Liberty Ave, South Richmond Hill, NY 11419. You can reach them at (718) 323-6410 or +1 718-323-6410. As an "Eye Doctor Near Me" location, they offer eye care services and a variety of eyewear options.
Customer reviews present a mixed view of their services. One customer expressed significant dissatisfaction with the quality of their glasses. They reported that the clear frames they purchased for a substantial price turned yellow within two months, resembling a cheap product. Additionally, they experienced issues with the warranty service, claiming they were offered unsuitable replacements and asked to pay an additional fee. This customer also described rude behavior from the front desk staff and expressed frustration with the time and money wasted.
Conversely, another customer had a positive experience, particularly regarding the speed of obtaining a prescription for their daughter's glasses. They also praised the friendly service provided by the staff.
Therefore, while some customers have experienced positive interactions, potential customers should be aware of the reported issues with product quality and warranty services. If you are looking for an “Eye Doctor Near Me” in the South Richmond Hill area, it is recommended to inquire about the warranty policy and product quality before making a purchase. You should also take into consideration the mixed reviews.
115-10 Liberty Ave, South Richmond Hill, NY 11419, USA
Get directionsWent there for my glasses I choose a clear pair but after 2 month they turned yellow like a cheap case from Five Below, the frame cost around 500$ nothing crazy but not free! Went there for warranty at the begging they were nice but when they call me to swap the lences they wanted to give me whatever they want it but not what I like on top of that they wanted me to pay 50% of the price of a ugly frame thats was like 250$, they 2 ladys at the front desk started to act rude they make me left early from work lost 6 hours of pay that for sure not returning and at the end they don’t gave me nothing!! Just a waste of time when you already pay for it they just dont care! Unfortunately all my family came here since we all use glasses but for sure no more!
Aug 30, 2024 · Jairo SaenzI went there for my daughter’s glasses and getting the prescription was very quick and I loved their service. Very nice people work here!
Mar 13, 2025 · Kaniz FatimaFirst time using Cohen's Fashion Optical for both my wife and myself needs. The experience was great. Thank you for filling a gap that met with my work schedule beautifully. Great customer service, absolutely delighted with the care, I love how easy it was to choose and pick out our frames. Both my wife and I picked up our new glasses today and we are amazed at how accurate the prescription was taken and installed. Highly recommended, we will continue to use Cohen’s for all our vision needs!
Aug 31, 2024 · abiear92This is the best place ever. I've been coming here for five years, and they consistently provide excellent service. The staff is patient and helpful, assisting with high-quality glasses. The eye doctor takes extra time with each patient, and the two ladies at the front always offer great advice on what’s best for me. I highly recommend this place to family and friends for eye exams and glasses.
Aug 31, 2024 · Roy SanicharaI had a tremendous experience at this Cohen's store. Bella was amazing. She was very personable, helpful, and patient as I took my time to look at all the available glasses and tried on many pairs until I settled on the one I wanted. The Dr. Wong was also very nice and pleasant. Good selection of frames as well.
Jul 16, 2024 · Kent LotufoThank you for visiting our website! If you have any suggestions or thoughts, please share them—we value your feedback!
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