Costco Optical

I went to Costco Optical for my regular glasses and sunglasses. A very sweet gentleman by the name of Kerne helped me with my glasses. He was so helpful my daughter and I were hoping he was there when we picked them up. He was!! We were told the glasses would be ready in 7 to 10 days. They were ready for pickup in 4 days!! Awesome experience!! Kerne was also awesome!!

The optical department needs some serious managing. The last six months or so the waiting time has been ridiculous. Like watching paint dry slow. And don't blame it on Covid. The same 3-4 people are working there. Its understandable that customers who need to order glasses or have glasses adjusted or even repaired takes a little time. However, there needs to be a separate line for customers who are just picking up contacts that have been paid for. I waited nearly 30 minutes just to pick up contacts. Thank god for Liliana. She manages to accommodate 2-3 times the customers that everyone does. And why even bother having a phone extension for this department. No one answers the phone. I spent nearly an hour calling one day. I finally gave up and drove to the store where I witnessed the phone ringing constantly and literally every employee completely ignoring it. No one is too busy to just pick up the phone. AND FOR THE LOVE OF GOD, change the ticket number for every new customer! Its not that complicated!

I don’t understand why people are giving the eye doctor here bad reviews. I go to see her every few months and she has always been courteous and overall a great doctor for me. Before I went to her, my past eye optometrist (who I’d been going to for many years) gave me a 10 minute appointment and then told me I couldn’t wear contacts because I was so fidgety. When I went in for an appointment at this location, she was so patient with me and was able to not only get the contacts in my eyes successfully but she had me getting them in and out right there in the office on my own. She is always very friendly and sometimes will see me as a walk in. My mother and I have been seeing her for quite some time and both of us think she is reliable, polite, knowledgeable, and professional. Her hours are posted near the entrance to the office. And the people who work by the glasses display are always so welcoming and helpful. Sometimes it’s busy so you have to be patient, but you know that it is worth it. They are very knowledgeable and will answer any questions you have. I purchase both contacts and glasses from this location whenever needed.

Not only are the staff rude but the opticians are incompetent. I came here three times to readjust my glasses and they STILL were not made correctly. Eventually the optician told me it was my prescription which I know for a FACT is not because I have had two separate eye exams, one in Europe and one in the USA. Each doctor gave me a same exact prescription and each of the glasses I had made through them were great. How is it that I was able to get better glasses made in a third world country?

Here my reviews for COSTCO OPTICIAN WAYNE Visited Costco Optical Wayne last week, I have been greeted well by an executive she did check my prescription and advised me to select one of the frames available in store. The moment LILIANA (Optician) comes in picture everything turns gloomy, SHE IS RUDE, doesn't care to attend to help, act like a ROBOT. Finally she refused to take my sight glasses order comments, "I can not accept this prescription, sight prescription to be on doctor's letterhead, however my prescription does shows doctor's digital signature and specifically mention it doesn't require any reference. Also, showed her my doctor receipt. She refused taking my prescription, mentioning - my license is on RISK if I consider this prescription. Oh, is it... I left Costco Wayne store and landed at Costco East Hannover Route 10. You won't believe it, Optician at Costco East Hannover is really helpful, she did guide me through their process, and took my order very moment she check my same prescription earlier refused by Costco Wayne.. Today I received my glasses and I am really happy with Costco East Hannover Optician service.. Folks. DO NOT VISIT COSTCO WAYNE OPTICALS. Instead take a visit to COSTCO EAST HANNOVER OTICALS.