Davis Visionworks Rosedale

Had a great visit today. Ty welcomed me with a friendly smile, she performed the necessary testing and made me feel comfortable. While browsing for different frames Rick helped me by looking up a frame I liked to see if they had different colors in stock. Dr. Smith was very polite and kind and explained everything thoroughly. Ian processed my glasses order and was very helpful and professional. Overall had a very great experience at this location.

I had a really bad experience in here. First, I made an appointment to see the doctor I usually see and when I got there they tried to make me have a virtual exam which I did not sign up for. I was told my doctor was out for 4 more weeks. So I made an appointment for 4 weeks later and when I got there it was a different doctor. I said where's my doctor and they said, oh she's off today you can come back which I did not want to do, So I did the exam with someone unfamiliar to me. I then went back a few weeks later to get some information from my prescription and they were too busy and told me to come back. So I went back a few days later, early, when nobody was in the store and the guy refused to give it to me under any conditions. No matter how I asked or how many times I asked he would not give this information about my prescription from my chart. After I lost my patience he told me to leave the store and he came at me like he was going to put his hands on me which I warned him not to do. I then saw the doctor in the back and I went around him and asked her for the information from my chart which took about 30 seconds and she handed it over to me. I then called corporate to complain and was told Caitlin would be in touch with me who is the territory manager and would be in touch within 48 hours. A week went by and nothing. I called and asked when I would be getting a call and they said up to 48 hours. Another week went by, nothing. I called again and still nothing. I told them I would like to try to remain a customer but I need to discuss this with somebody in authority and they will not respond. Three phone calls to corporate over a 3-week period and not a single call back. The place is also disorganized and dirty.

The young lady who helped me initially with the glaucoma test explained everything before she started. Dr. Nahida is always very thorough, answers questions about everything & explains really well. I don't remember his name, but the man who I sat down was also thorough. He explained all of my options & broke down the prices. He also saw that I favored a particular color & found the frames I wanted in that color for me. And I didn't even ask! I've been going there for years now & every visit is like the first: The staff is helpful, polite, thorough, efficient & good at their jobs. My daughters also get their glasses here.

Hello World, I am obligated to share this with all of you. With all the craziness that’s going on everywhere, it’s such a pleasure to meet a group of people that makes you feel special. For your eye care needs, please RUN (do not walk) to Davis Visionworks Rosedale, NY. Beside the caring physicians, their customer service is the best. In addition, there is no wait time, in and out in 30 mins. and your new prescription is ready within 1 week. Everyone is very welcoming. Ask for Ian , he will take good care of you. Trust me , I have visited many other vision establishment, this place is the best. Customer for life.

There's so much to say about how well we were treated at this Rosedale store. Spectacular! From the manager Rick to his staff. This is home for us. Undeniably the best family customer service. Doctor Nahida Lasker, the absolute best. Great hands!! We love you guys.. Steven and Tonya