Dr. Raymond H. Helfand ico

Dr. Raymond H. Helfand

1378 Forest Ave, Staten Island, NY 10302, USA

4.0

Dr. Raymond and his staff are FANTASTIC. This Eye Doctor has been here for over 20 years. Very clean place, professional, has a family feel..... just the greatest! Staff speak english and spanish, wait time goes by quick, and parking is decent.

Melissa Massaro
  • Overview
  • (718) 442-2727
  • statenisland-optical.com

Hours

Monday 10:00 AM - 6:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday Closed
Sunday Closed

Dr. Raymond H. Helfand Introduce

If you are looking for an "Eye Doctor Near Me" in Staten Island, NY, Dr. Raymond H. Helfand, located at 1378 Forest Ave, Staten Island, NY 10302, offers eye care services. You can contact them at (718) 442-2727 or +1 718-442-2727.

Based on customer reviews, Dr. Raymond H. Helfand’s practice is described by some as a long-standing, family-friendly establishment. The office is noted for its cleanliness and professional atmosphere. The staff is described as bilingual, speaking English and Spanish, and the wait times are reported to be short. Parking is also considered decent. However, some customers have reported negative experiences with a specific staff member.

Here's a summary of customer experiences:

  • Positive reviews highlight the doctor and overall staff as fantastic and professional.
  • The office is described as clean and having a family feel.
  • Staff is bilingual, speaking English and Spanish.
  • Wait times are generally short, and parking is decent.
  • Negative reviews cite instances of a staff member being pushy with sales and dismissive when customers opt for insurance-covered options.
  • One review indicated that a staff member attempted to sell unnecessary items and misrepresented deals.
  • Another review mentioned that the staff member treated customers poorly when they wanted to use their insurance allowance for glasses.

Dr. Raymond H. Helfand's practice offers services that include:

  • Eye examinations
  • Glasses fittings and sales
  • General eye care

While many customers have had positive experiences with Dr. Raymond H. Helfand, it is important to be aware of the mixed reviews regarding the sales practices of some staff members. When making purchases, it is advisable to be clear about your insurance coverage and budget. If you are looking for an eye doctor in the Staten Island area, consider Dr. Raymond H. Helfand, but be aware of the reported customer service issues.

Dr. Raymond H. Helfand Photos

Dr. Raymond H. Helfand 1
Dr. Raymond H. Helfand 1
Dr. Raymond H. Helfand 1

Dr. Raymond H. Helfand Location

Dr. Raymond H. Helfand

1378 Forest Ave, Staten Island, NY 10302, USA

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Reviews

Dr. Raymond and his staff are FANTASTIC. This Eye Doctor has been here for over 20 years. Very clean place, professional, has a family feel..... just the greatest! Staff speak english and spanish, wait time goes by quick, and parking is decent.

May 27, 2019 · Melissa Massaro

My family and I have been coming here for YEARS to get glasses. They’ve always been great. My mother and I came back about three weeks ago and the blonde woman behind the counter tried to sell my mom a bunch of things she didn’t need. She said she was giving my mom the best possible deal which was a lie. I came back last week to get glasses with my sister and the same woman basically treated us like we were irrelevant because we told her we wanted to pick glasses based on our insurance until we can afford to buy something we like. She was extremely dismissive then tried to sell us blue light filters for our lenses and when we turned her down, she went back to treating us like we weren’t there. Very rude and very money hungry. After I pick up my glasses, I’ll be spending my money elsewhere. Never going back again.

Jun 01, 2021 · Lai Davis

I've been coming here since I'm little. I'm now 39 years old.... This place has always been top of the line. Dr. Helfand is spot on with his exams and prescriptions. This man has been doing this for countless years and you never leave feeling like your prescription is off. They are very affordable with an excellent selection of frames. The staff is extremely warm and welcoming with a family type atmosphere. I recommend this place to anyone because I can guarantee quality product and service!!!! Thank you for your your years of dedicated service and care!!!!!! Mark Falcone...

May 27, 2019 · Falcone Transportation

I went in for a check up and new glasses since it had nice reviews and was somewhat closer to my new house. Service was nice however despite my saying that the prescription from my check up was too strong during the check up, my glasses were still too strong for everyday wear. The free frames that came with my insurance were not very appealing so I paid (195$ for frames and a the UV coating) however, wasn't informed of the 30day period to have the prescription updated, only that the glasses had a 1 year warranty. I had tried to go back after I picked up but they were already closed at 7pm when their posted closing time for a Thursday was 8pm! Lo and behold its 8 months later, I've worn my new glasses all of twice because the sensory overload gave me intense headaches after 2 hrs of wear but I need them to walk around...they can't or won't do anything about it. Worst $195 I've spent to date...I had also planned to come in this year to refill my contacts supply but the service I received so far really isn't worth rushing there after work.

May 27, 2019 · Zizen Pan

Love everything about this place- Dr.s, staff, selection of frames, reasonable prices, cleanliness. Best eye exam ever. Highly recommend - they truly care about your eye health & not just trying to sell high end frames like most places on the Island.

May 27, 2019 · kim lee torres

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