Elite Eye care

Probably THE BEST contact lenses experience I’ve ever had. Everyone was very informative, welcoming, polite and eager to help. Will definitely be back. Thank you!

I was at Elite Eyecare at 3:30pm at the Grand Concourse location and was seen by Dr. Li . Your staff refused to provide me with his full information. I paid for an eye exam to get contacts. After I was provided with a trial pair, I asked for my prescription and was then told I was required to pay $25 to hand over my RX numbers, which explicitly goes against Part 315, specifically 315.3 of the Federal Trade Commission policy, codified at 15 U.S.C. 7601-7610 under the Fairness to Contact Lens Consumers Act. Additionally, when I was told how much my prescription was, I asked if I could provide my insurance information and was told they do not take insurance at all, despite there being a history of me getting an exam and purchasing eyeglasses at this location with insurance. I contacted the office immediately upon arrival of my home to address this negligence and was dismissed. The office then proceeded to call my MOTHER asking her to pay $75 on my behalf for contact lens training that I did not need nor receive as I have had contacts before. The doctor witnessed me putting on the contacts himself. My mother handed the phone to me immediately because she knew it was a scam, and when I addressed the receptionist she immediately put me on hold and told me she “did not know the doctor’s first name”. I am still on hold after 30 minutes. UPDATE: was horrifically disrespected by the receptionist over the phone and she hung up on me after screaming obscenities. Incredibly unprofessional and disrespectful environment. Credibility of this establishment is questionable at best.

I had a great experience at the DMV eye exam! The staff was friendly and professional, and the doctor made the whole process smooth and stress-free. I appreciated how organized everything was, and the overall vibe of the office was welcoming. Highly recommend for anyone needing an eye exam!

This glasses are for my girl and she was soooooo happy. Also I was happy with the service that as soon as they came in I got a call and I asked to see them and Alicia send me a pic with and with out the transitions that type of service that is one of a kind I was very pleased and so was my girl and it fit perfect definitely coming back to see Alicia for more glasses and they do contacts too

I love this place. I’ve been serviced here a couple of times. And I must say that every time was very pleasant. The staff are very friendly and helpful. They make you feel comfortable and right at home. The establishment is very clean and organized. They have a very stylish collection of frames to choose from. I’ll be returning here for any future services I’ll need for myself and my family. I highly recommend elite eye care. Thanks to all the staff for being so helpful and patient with me in helping me choose my frames today. The receptionist was very helpful too.