114-02 Jamaica Ave, Richmond Hill, NY 11418, USA
I booked my appointment at this optical because I heard great reviews. One of the receptionist was really nice and booked it the next day for me. The day of my appointment. I was excited to get my exam with nice staffs. I was wrong. As soon as I came in, there was a different receptionist. She was rude to me, but nice to the other customer. I’m black by the way. The first thing she said to me was. “I said, if you’re being seen today to sign in” she walks away. There was no pen to sign. She came back and said it again, then made a comment “you must not have heard me”. Anyways, I have not seen the doctor yet and I’m not happy with my experience. Another customer came by, she’s Hispanic. The receptionist greeted her with a smile. I did bring it up to the doctors attention. She did apologize and said she will speak with her. Overall my experience was okay. It would’ve been great if I was greeted nice like the other customers. Will I come back here. I probably won’t.
Envision Eyecare: Leonard Fuzaylov OD, Anna Khesin OD is an "Eye Doctor Near Me" located at 114-02 Jamaica Ave, Richmond Hill, NY 11418, USA. They can be reached at (718) 480-8412 or +1 718-480-8412.
Customer reviews present contrasting experiences regarding the reception staff. One reviewer reports a negative experience, describing a receptionist as rude and exhibiting potential racial bias. They felt unfairly treated compared to other customers and expressed dissatisfaction with their initial interaction. This reviewer indicates they are unlikely to return.
Conversely, another reviewer reports an amazing experience, praising the receptionist for being nice and friendly. They also highlight the doctor's updated prescription and the wide selection of frames available. This reviewer expresses a strong intention to return for future eye exams.
The reviews suggest a potential inconsistency in the reception staff's customer service. While some patients may encounter friendly and helpful interactions, others may experience rudeness and potential bias. Potential patients should be aware of these varying reports.
The doctors themselves are not directly criticized in these reviews, and the optical offers a good selection of frames.
114-02 Jamaica Ave, Richmond Hill, NY 11418, USA
Get directionsI booked my appointment at this optical because I heard great reviews. One of the receptionist was really nice and booked it the next day for me. The day of my appointment. I was excited to get my exam with nice staffs. I was wrong. As soon as I came in, there was a different receptionist. She was rude to me, but nice to the other customer. I’m black by the way. The first thing she said to me was. “I said, if you’re being seen today to sign in” she walks away. There was no pen to sign. She came back and said it again, then made a comment “you must not have heard me”. Anyways, I have not seen the doctor yet and I’m not happy with my experience. Another customer came by, she’s Hispanic. The receptionist greeted her with a smile. I did bring it up to the doctors attention. She did apologize and said she will speak with her. Overall my experience was okay. It would’ve been great if I was greeted nice like the other customers. Will I come back here. I probably won’t.
Jan 29, 2025 · Alisha BryantI had an amazing experience. Came inside to see if I can be seen by the Doctor. The receptionist is so nice and friendly. The doctor gave me an updated prescription and got myself a nice pair of frames! They have a lot of great glasses options!! Definitely will come back for my future eye exams!
Jan 10, 2024 · Wendy RomeroI did my annual check up. It was through and didn't felt rushed. He answered my questions.
Jan 16, 2025 · Nilufar RahmanI come here 2-5 days a week! They are so niceee. They have everything from shampoos, to creams and the best selection of glasses!!!! My granny gets all her prescriptions filled here and they deliver same day. The store is beautiful! Such a nice vibe here always. Great addition to the area.
Feb 05, 2021 · Michele RafailovaI had one of the best experiences here in queens. The ladies behind the desks are so helpful. They clean and adjust my glasses no charge. Service is the best. I will be coming back soon to get a eyeexam and new pair.
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