53 1/2 Mott St, New York, NY 10013, USA
I'm not an existing customer but I walked in to have my glasses adjusted and they were more than happy to assist and at no cost. Regarding cost, it would be understandable if the work was more involved. It literally took less than 5 minutes of work which i believe the store took that into account. Giving them high marks for customer service as well as thoughtfulness. Good job folks!
For individuals in search of an "Eye Doctor Near Me," Eye Genius is located at 53 1/2 Mott St, New York, NY 10013, USA. They can be contacted at (212) 788-8898 or +1 212-788-8898.
Based on recent customer feedback, Eye Genius is highly praised for its exceptional customer service. Even for non-existing customers, the staff has been noted to readily assist with minor issues like glasses adjustments, often at no cost. This highlights a focus on customer satisfaction and a willingness to help, even for quick tasks.
Specific instances mention staff members, like Fernando, going above and beyond by not only addressing the immediate need (e.g., replacing nose pads) but also providing additional services like cleaning glasses, and doing so free of charge. These experiences suggest a friendly and helpful environment.
Beyond service, Eye Genius is also recognized for its stylish selection of glasses, making it a place worth considering for purchasing new eyewear.
While the provided reviews focus on customer service related to adjustments and minor repairs, they strongly indicate a positive and thoughtful approach from the staff at Eye Genius.
If you are a local user in the New York, NY area looking for an "Eye Doctor Near Me," and you value excellent customer service and a potentially stylish selection of eyewear, Eye Genius is a place to consider. It's worth noting that while eye exams might be offered, the reviews primarily focus on the optician services.
As a platform for "Eye Doctor Near Me," we aim to provide information on various eye care providers. Eye Genius stands out for its reported outstanding customer service and appealing eyewear options.
53 1/2 Mott St, New York, NY 10013, USA
Get directionsI'm not an existing customer but I walked in to have my glasses adjusted and they were more than happy to assist and at no cost. Regarding cost, it would be understandable if the work was more involved. It literally took less than 5 minutes of work which i believe the store took that into account. Giving them high marks for customer service as well as thoughtfulness. Good job folks!
Jan 31, 2025 · John TomCame in just to get my nose pads replaced and Fernando assisted me immediately. He was so nice and made sure my glasses were thoroughly cleaned. At the end, when I asked him how much, he said it was on the house! Made my whole day AND they have amazing and stylish glasses. It’s a must to come here for new pairs! Thank you Fernando, you’re great :)
Feb 16, 2025 · Sheldon YawsonStaff are super friendly and flexible. The Eye Doctor was patient and really understanding. Took time to answer questions and willing to customize my needs. Competitive prices for contacts. Highly recommended!
Feb 10, 2025 · ChazThese guys are the best. I walked in looking to try on some glasses and they not only made it super seamless and easy, they hooked me up with some glasses cases on the house. Make this your first stop 100% won’t regret it. 6 stars 💥💥
Mar 09, 2025 · Michael AitkenFernando is a eye genius! We love the spot! The best technician and customer services! 120 out of 100!!!!
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