799 Bloomfield Ave #100, Verona, NJ 07044, USA
Friendly staff I was In and out in minutes.Dr.Bensinger and his assistant Tina were professional,courteous and great listeners which for me that goes a long way. There's also a great Glass Hut in the location with hundreds of frames to choose from.
If you're looking for an "Eye Doctor Near Me" in Verona, NJ, the Eye Institute of Essex provides a range of eye care services. Located at 799 Bloomfield Ave #100, this practice, featuring Dr. Bensinger, offers eye examinations and has an on-site optical shop, the Glass Hut, for eyewear needs.
Environment and Services:
Eye Institute of Essex offers general eye care services, including eye examinations. The facility also houses the Glass Hut, an optical shop with a wide selection of frames. While the staff is generally described as friendly, and Dr. Bensinger is noted for his professionalism and listening skills, there are significant concerns regarding office management and communication.
Features and Expertise:
Dr. Bensinger is recognized for his professional and courteous manner. The practice also offers the convenience of an on-site optical shop, the Glass Hut, which provides a large selection of frames. However, the practice has received negative feedback regarding its communication and office management.
Customer Feedback:
Patient reviews present a mixed picture. While Dr. Bensinger is praised for his expertise and bedside manner, significant issues have been raised regarding the office's communication and management. Specifically, patients have reported problems with incorrect hours, lack of communication regarding closures, and general mismanagement. The lack of proper communication, specifically regarding office closures, is a major concern. The office manager's handling of these issues has also been criticized.
Contact Information:
For appointments or inquiries, you can contact Eye Institute of Essex at:
If you're considering Eye Institute of Essex, be aware of the reported issues with office management and communication. While Dr. Bensinger is praised, it's advisable to confirm office hours and communication protocols before scheduling appointments.
799 Bloomfield Ave #100, Verona, NJ 07044, USA
Get directionsFriendly staff I was In and out in minutes.Dr.Bensinger and his assistant Tina were professional,courteous and great listeners which for me that goes a long way. There's also a great Glass Hut in the location with hundreds of frames to choose from.
Apr 11, 2021 · Eddie Guaguanco CruzI really like Dr Bensinger but unfortunately will not use this practice any longer. The office is so mismanaged with no proper communication to its customers. My son ordered contacts and got a call on a Friday that his contacts were in. He went to pick them up on Monday, after 5 ( he works) because the website said it was open till 7 pm. It was closed. The next day Tuesday he went during his lunch hour, the office door was open, but the woman who tends to the eyeglasses said the office employees were out to lunch and she could not give him his contacts. On Thursday, my son asked me if I could pick up the contacts. I said sure, went to the office and it was closed. Went home and checked the hours and they should have been opened. I went again on Friday to again find the office closed, at which point I called. The Belleville office answered and informed me that the office has been on vacation since Wednesday. No sign on the door, no notice on the website or on Google, no heads up from the eyeglass lady to my son that the office was going to be closed starting THE NEXT DAY, no heads up from the initial phone call on Friday when they told my son his contacts would be ready. NO COMMUNICATION WHATSOEVER. When I spoke to the office manager Vanessa, I asked her why there wasn’t a sign on the door on Monday that the office would be closed starting on Wednesday? She said, “Oh no we don’t do that” How, HOW, is a customer supposed to know this pretty important information?? NO ONE mentioned it. I pointed out that the hours on the website were incorrect. She said she did not know this but it wasn’t her who would be in charge of that. My family and I will not be going back to this office. Despite the fact I really like Dr Bensiger, the staff, including manager, seems completely oblivious to running the office properly.
Jul 24, 2024 · Palma QuagliataDr. Bensinger provides excellent care and the staff are very kind!
May 28, 2024 · Amy PatelAlways professional and Dr. Bensinger always gives great care to my eyes.
Jun 09, 2022 · James ButlerMade an appointment several weeks ago and was called morning of to be canceled. No thanks.
Nov 14, 2022 · Aharon Kestenbaum
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