Eye Doctor Near MeNew YorkKings CountyBedford-StuyvesantNostrand Avenue
529 Nostrand Ave # A, Brooklyn, NY 11216, USA
Poor experience, lack of professionalism, irresponsible, unreliable, lack of care. Male staff member took my glasses order and forgot to send it in, missing the end of year for my vision insurance coverage. I had to call weeks later, after I hadn’t received word of my finished glasses. It was not the insurance company’s fault. In addition, he escalated and yelled when we were on the phone with no provocation. Extremely stubborn. Literally would not stop wiping my glasses with abrasive paper, even when I said it was fine and I would wipe it myself with a soft towel. I had to ask three times and explain why it’s bad to wipe lenses with paper or tissue of any kind before he would acknowledge my request and stop goin at it. Plainly a terrible experience.
Welcome to First Vision Eyecare, located at 529 Nostrand Ave # A, Brooklyn, NY 11216, USA. We offer eye care services to the local community.
Based on available reviews, customer experiences at First Vision Eyecare appear to be mixed. One customer reported a negative experience involving a forgotten glasses order, which resulted in a missed insurance coverage deadline. This review also mentioned unprofessional behavior and a lack of care. Specifically, the reviewer cited an instance where a staff member was insistent on cleaning glasses with abrasive paper despite being asked to stop.
However, another customer shared a positive experience, highlighting a pleasant visit for an updated contact lens prescription. This reviewer found the staff to be friendly and helpful, and praised Dr. Freeman for being excellent and communicative.
Services offered at First Vision Eyecare include eye exams and contact lens prescriptions. For inquiries or to schedule an appointment, you can contact them at (718) 638-1844 or +1 718-638-1844.
When considering First Vision Eyecare for your eye care needs, it is advisable to take into account the contrasting reviews regarding customer experience and service quality.
529 Nostrand Ave # A, Brooklyn, NY 11216, USA
Get directionsPoor experience, lack of professionalism, irresponsible, unreliable, lack of care. Male staff member took my glasses order and forgot to send it in, missing the end of year for my vision insurance coverage. I had to call weeks later, after I hadn’t received word of my finished glasses. It was not the insurance company’s fault. In addition, he escalated and yelled when we were on the phone with no provocation. Extremely stubborn. Literally would not stop wiping my glasses with abrasive paper, even when I said it was fine and I would wipe it myself with a soft towel. I had to ask three times and explain why it’s bad to wipe lenses with paper or tissue of any kind before he would acknowledge my request and stop goin at it. Plainly a terrible experience.
Dec 30, 2024 · NY PatientI had such a pleasant experience at First Vision. I needed to get updated prescription for my contacts. Everyone was so friendly and helpful and Dr. Freeman was excellent and incredibly communicative which I appreciated.
Feb 02, 2024 · Tamara Kimberlyn GilbertIve been going here for years until I recently changed my insurance and they don't accept it 😭. Both the doctor and the front desk man are very kind, professional and accommodating. I've purchased at least 4 pair of glasses from them. Highly recommend!
May 11, 2023 · Shateama Mays (Bey Jr.)I left a deposit on my eyeglasses and was told I most likely get them a few days later however that hasn’t happend 10 days pass and I had to call them to be put on hold 30 plus minutes Not what I expected.. my first and last time dealing with this place…
Apr 22, 2024 · Kim CannonMy family and I have been patrons of First Vision Optical for almost 20 years and if anyone were to enter the establishment, it would be obvious as to why. Dr. Freeman and his staff exude a professional and respectful demeanor that is second to move. Simply put, he earns your patronage with every visit. Dr. Freeman is incredibly knowledgeable and personable, and stresses his patients quality of care above all. His staff are honest and all the frames I've ever bought have been exceptional in quality. First rate
Mar 26, 2015 · Andre Cambridge546 Nostrand Ave, Brooklyn, NY 11216, USA
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