Kelly's Fashion Optical

I originally had given Kelly's Fashion Optical 5 stars, but after the past problems, I had to change it to 1 star. I've been going here for years, and Kelly and Carmen are nice people, but the quality of my glasses is horrible. I paid for a blue tent on my glasses and they made it two different shades of blue so it was like looking threw those old school 3D glasses. I took them back to have it fixed and they did something to it where I had to wait a whole week for them to come back but then when I finally got them back the lens kept falling out so I brought it back to Kelly's just for them to "fix" it again just for the same problem keeps happening. I can't give them a 5star review just based off of how nice the lady's are if the quality of work is terrible. I refuse to go get them "fixed" a 3rd time😵‍💫 keep in mind these frames were not covered by my insurance and I paid $100 for them😢 I love wasting my money🤥

The ladies who work there are very nice. Great customer service. However they are quite skillful at making money. They do not want you to get free glasses from your insurance. They are not there to save you any money. You will walk in with basic medicaid insurance and they try to will add on extras and convince you that you need them and you can pay it off slowly, until you are a thousand dollars in debt paying installments for months for features, that although are cool and maybe useful to some folks, you and your glasses never really needed these things (transition lenses, anti glare coatings etc...) I had to make sure they didn't add these extras to my glasses. Be advised, They will try to add them by default, so pay attention. Be an educated consumer. I've been here twice in the past few years for glasses and contacts but I don't think I'll be returning. I paid less in my old hood in Astoria! Notice how they only comment back on the great reviews but never want to address any reviews under 5 stars!

These are the most incompetent, uneducated and horrible customer service I ever received I called I tell the 3 times my insurance information they call me back the next day I tell her twice again my insurance is health first. Why I get there it is ridiculously packed I ask to reschedule they can't find me smh finally find me they say my metro plus been terminated I'm like I don't have metro plus I have health first again smh. I allow them to reschedule me just so they have something to do cause they looked like the blind leading the blind in there. About 40 minutes later yes I timed it I leave with an appointment for April 5th smh it March 12th. Never again will I go back there.

I’ve always been going to this optical store as a young child and now as a fully grown adult I still continue to do so. The employees always assisted me in my needs when it came to my glasses and always provided reliable services and guidance on my payment options. I never once felt unwanted, and was always greeted with a smile! Consider this store as your primary optical service, you’ll love it. 😛😛

This place is excellent.. perfect customer service and I love the ladies here quick service and glasses shipment is very fast. I been coming here for 3 years and I would definitely recommend it. The eye doctor is very great as well. They make you feel comfortable here !! ~Keep it up guys~