302 Union St, Hackensack, NJ 07601, USA
I have been coming to Dr Esperon for years and it was always a pleasure. However not anymore. I had a 1:30 appt. I didn't see Dr. Esperon until 2:30 (got there 10 minutes early and now over an hour later after my appt). Before he came into the examining room a woman worker came in to ask me questions...that was fine. I told her about the last time I was there for my exam and bought prescription sunglasses as well as regular glasses and paid extra for the scratch proof on my lens and that a month later my lens were scratched brought them back and was told that that protection doesn't really prevent scratching and was given back my glasses (although they were under warranty) In my file it was noted and that they gave me new lens, but there was no vendor invoice in my file for it (since it was under warranty). They NEVER replaced the lens but yet lied in my file. The woman worker told me to tell Dr. Esperon, I did and not even an "I'm so sorry that happened" Nothing! It certainly put a bad taste in my mouth for Focus Eye Care. And when I asked for my prescription so that I can go elsewhere to get a new pair of glasses, I was told they ran out of Prescription Pads... I had to go to their portal that they emailed to me, log in and print it out myself. (I guess they assume everyone has a computer/laptop and Printer) Terrible Experience
Matthew E. Esperon, OD is a trusted optometrist serving the residents of Hackensack, New Jersey. With years of experience in providing quality eye care, Dr. Esperon and his team are dedicated to ensuring that every patient receives personalized attention and state-of-the-art services. Whether you need a routine eye exam, prescription eyewear, or treatment for vision concerns, Matthew E. Esperon, OD is committed to meeting your eye health needs with professionalism and care.
Patients appreciate the warm and welcoming environment at Matthew E. Esperon, OD. The office is designed to provide a comfortable experience, from the moment you walk in to the end of your visit. Dr. Esperon and his team are known for their friendly demeanor and commitment to exceptional customer service.
Many patients highlight the positive experiences they've had with the clinic's staff and services. One patient shared, "I LOVE LOVE this office. Dr. Esperon is the best and the staff are super nice, always very kind." Another patient noted, "They are also taking very good precautions for COVID-19, very secure."
Matthew E. Esperon, OD understands that your eyesight is one of life's most precious assets. That's why they offer a range of services to help you maintain healthy vision and ensure you have the right eyewear for your lifestyle. Whether you're looking for a new pair of glasses, contact lenses, or medical eye care, Matthew E. Esperon, OD is here to provide you with the highest standard of service.
Visit Matthew E. Esperon, OD in Hackensack, NJ, or call to schedule an appointment today. Let their experienced team help you see life clearly!
302 Union St, Hackensack, NJ 07601, USA
Get directionsI have been coming to Dr Esperon for years and it was always a pleasure. However not anymore. I had a 1:30 appt. I didn't see Dr. Esperon until 2:30 (got there 10 minutes early and now over an hour later after my appt). Before he came into the examining room a woman worker came in to ask me questions...that was fine. I told her about the last time I was there for my exam and bought prescription sunglasses as well as regular glasses and paid extra for the scratch proof on my lens and that a month later my lens were scratched brought them back and was told that that protection doesn't really prevent scratching and was given back my glasses (although they were under warranty) In my file it was noted and that they gave me new lens, but there was no vendor invoice in my file for it (since it was under warranty). They NEVER replaced the lens but yet lied in my file. The woman worker told me to tell Dr. Esperon, I did and not even an "I'm so sorry that happened" Nothing! It certainly put a bad taste in my mouth for Focus Eye Care. And when I asked for my prescription so that I can go elsewhere to get a new pair of glasses, I was told they ran out of Prescription Pads... I had to go to their portal that they emailed to me, log in and print it out myself. (I guess they assume everyone has a computer/laptop and Printer) Terrible Experience
Apr 03, 2024 · Rose Marie McInerneyI LOVE LOVE this office. Dr. Esperon is the best and the staff are super nice, always very kind. I do have to leave this office because my insurance won't support my optometrist. It was a good run though! I have nothing bad to say about this place. They are also taking very good precautions for covid, very secure.
Oct 09, 2020 · Margaret LeeI remember when he was on Prospect St. Great eye dr. After 8 yrs of trying others and not being happy, I came back. Too bad he doesn’t have the frames I like, I did find two pair that were tough to say no to. I also went back to contacts. Matt is professional, helpful and super polite. You will certainly feel it in his staff. They are awesome as well. Thanks for the awesome help.
Nov 04, 2018 · Andre HuntNice place but too much wait time
Jan 25, 2020 · Zunaira MahmoodExcellent Eye Dr.
Sep 17, 2018 · Rick Cruz
302 Union St 2nd Floor, Hackensack, NJ 07601, USA
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