National Vision Center

The worst place ever. I was the 1st patient to come in at 10:30. He walked at 11:15am whiles he start at 11:00am. Stayed in his phone till 11:40am and I just had to leave. The nice secretary kept telling him he have a patient waiting and he said he’s on the phone. Yes he was speaking to someone back home.

Do NOT go here. Even if there’s a place that’s super far away from your house, trust me just go there instead. The woman at the front desk was literally haggling prices with me, started at $200 for frames and glasses and I kept saying no, eventually she was only asking $100 for frames and glasses. Is this a business or a streetside food stand? To add insult to injury, after I said no to frames and lenses, I said I just wanted to take their test, and get the prescription for myself so I could order cheaper pairs online. I take the test, pay almost $100, and the doctor writes in the most ILLEGIBLE HANDWRITING you’ve ever seen, AND doesn’t write the second half of my prescription. The correct thing to write was -1.00, 0.00, 0.00. What he scribbled was -100. Mind you, I have no idea what I’m looking at when I look at a glasses prescription— may as well be rocket science. I literally called a Warby parker in Williamsburg asking them to help me read it, and they told me exactly what to do. Long story short, this place is a money hungry unofficial business, DO. NOT. GO HERE.

This place is ridiculous, I placed an order on my prescription contact lenses since December 1 2021,I provide them my email address for tracking number and confirmation until now I haven’t received it. and worse of all I never received my contact lenses and they charged me $10 for priority shipping. This place is bad business and rob your money. I call and ask what happen to my order they told me the doctor will call me to provide me the information on my order which he never did. They don’t deserve no stars.

This is a warning to anyone who would ever go to NATIONAL VISION CENTER. This is by far the worst customer service beside a restaurant I went to. This was my experience: 1) I paid for my glasses and they didn't even get my prescription right. 2) The old African lady had the worst customer service I have ever seen. She must related to the doctor since he's African too. 3) My glasses took a month the first and second time, I wasn't even called for the latter. 4) She was too tired to give me MY OWN original prescription and said that I should have asked earlier. 5) There's no one to complain to, that will take action since it's a private practice. 6) They over price their glasses without adding prescription or anything else. If you think I'm joking go to Yelp or Google them, you'll see the reviews.

The front office staff is not that welcoming. The doctor is alright. I felt as if I was robbed. I asked for a particular Coach frame & was upsold another model for $375 that only costs $90 on amazon. The glasses are beautiful, but not worth the almost $600 I had to pay (prescription & frames). Definitely never ever going back.