New York Eye Surgery Center

The office was modern and clean and the staff was very professional however, when it came to listening to my concerns regarding my condition, the doctor was not receptive at all! She run quite a few tests just to prove that everything was normal and my blurred vision had nothing to do with my eye infection therefore completely dismissing the symptoms I was experiencing at the time (which I tried to explain to her multiple times to no avail). I left the office very dissatisfied and immediately booked an appointment with another doctor who was able to give me a diagnosis straight away, prescribed medication and gave me instructions on what to do to resolve my issue in a short time. My eye has now healed and my eyesight is back to normal. I would not recommend this doctor.

This facility needs to be reported to Better Business Bureau ….. they over pack appoints with no care about the time their elderly patients have to wait bc their appointment times mean absolutely nothing. I drove my 86 yrs old to this facility for a 1230pm appointment to see Dr Ravi Radhakrishnan on the only day he schedules to see patients at this facility. We arrived t 12 bc I needed to be on time and finished within reasonable time. However the process stretched causing us to be done well after 2pm causing me to be late for my own appointments. When I broached the subject about excess wait time and asked to speak to the manager of facility I was told he wasn’t in building then was told he is in a meeting and he would call me. Surprise…. Mr Gerard Scalera MHA OSC, the Practice Administrator has yet to call me. We reported this office to our insurance company and was advised not to return. The mistreatment of their patients time, especially ones who are elderly and have limitations is just plain ridiculous. They over pack appointments to rack up in insurance payouts. It’s inexcusable to make a person wait hour and half to be screen before seeing the doctor than another hour to see the doctor…..PSA: I can’t stress enough to find another facility if you need medical services for your eyes as your appointment scheduled will not mean anything.

Great experience from pick-up at my home and getting me there exactly 5 minutes early, to not having to wait, to the comfortable recliner for surgical prep and recovery, to the wonderful nurses and all of the care taken to make me comfortable like warm blankets! And finallyno wait for the ride home. It was perfect! Let's hope my next surgerical experience is as wonderful!

This place needs doctors who have empathy and respect for their patients. I scheduled a 7:30am appointment, got there at 7:05, and at 9:30 I’m still sitting and waiting and no one has any information on the drs arrival time. This is not a first time occurrence, but constant. I’m appalled that patients sit around here for hours on end and no one from the staff issues any kind of explanation or apology. Only in certain neighborhoods and certain clientele can this happen and a Dr stays in business. Do better!! Dr whatever your name is you have no bedside manner! Today has been the third time I had to walk out because of overbooking and a no show Dr😔

Great experience, Patty at check in was absolutely amazing, the wait time was pretty good, I didn’t have to wait long at all. Carol made sure all was taken care of at a reasonable timing. I will definitely be back again and I’d definitely recommend this place to the people I know. Recommended by: Carol 🫶🏼