Northern New Jersey Eye Institute

Reception staff was courteous and helpful, even informing me of my deductible since the year had just changed, and what the costs involved would be. Doctors were fun and funny and I didn't have to wait long past my appointment time.

Excellent providers delivering top quality care, attention to detail, explanation of treatment plan and best possible options for outcome. Prompt and on time highly recommend Dr Considine and her team.

I had cataract surgery on both my eyes at the Northern New Jersey Eye Institute, South Orange, New Jersey and received outstanding care. Dr. Crane performed both surgeries and Dr. Choi provided follow-up care. Dr. Crane met with me before surgery and thoroughly explained the procedure and what improvements in my vision I might experience. He patiently answered all my questions and made me feel that I was well informed about the decisions I needed to make regarding cataract surgery. Dr. Crane and Dr. Choi epitomize the ideal physician: highly skilled, a good listener, calm, patient with a genuine interest in answering all questions. It is apparent that the healthcare professionals at Northern New Jersey Eye Institute perform their specific duties with great professionalism, expertise and care. Each member I encountered was knowledgeable, friendly, courteous and genuinely cared that my experience was a positive one. I was treated extremely well before, during and after the surgeries. During every part of the procedures, my comfort was considered and any needs that I had were promptly met. Best of all, are the results of the surgeries. I have worn glasses for decades with my prescriptions getting stronger with each passing year. After the surgeries, I no longer need glasses to drive, for ordinary tasks or to read. I can say without a doubt that I am so glad that Dr. Crane, Dr. Choi and the wonderful staff at the Northern New Jersey Eye Institute took such excellent care of me.

Update: I'm not sure if they saw my review or not but they called me today and have taken the initiative to resolve my situation. I thought that was nice and I appreciated it. However they still usually have long wait times so that's something to keep in mind. Don't recommend it. Find another group. The doctors are fine and capable. It's the reception staff and customer service that's infuriating. Extremely frustrating to deal with these people and they usually have long wait times. They'll transfer you to the "medical department" who NEVER answers the phone or returns your voicemail message. I typically am very patient (I waited 3 weeks without my prescription and have been dealing with uncomfortable dry eyes) but I've had enough of the run around now. Antiquated systems and protocol.

The staff was very lacks compassion and were offensive to my father after his cataract surgery and refused to help send his disability paperwork to the correct contact. The Elizabeth and south orange office pushed us around between the two offices, they act like they are not a team and are quick to dismiss you wanting to end the conversation without actually helping. Astonished by the rude treatment, lack of compassion and lack of cooperation. They wouldn’t expect this eloquent review since our family’s first language is not english but here we are. Look for more friendlier medical practices. Amazing how badly people think they can treat you, .