Eye Doctor Near MeNew YorkNew York CountyNew YorkEast 14th Street
New York Eye and Ear/Mt Sinai South Building, 310 E 14th St # 402, New York, NY 10003, USA
Awful, awful patient communication and service. I called the Contact Lens department to order new contacts after being given trial lenses. I called the office many times, finally got an answer. Someone took my information, said they would call the next day. Two days passed, no call, so I call them back, again many times, finally someone answers and says they cannot find my chart. No problem, that happens. I tell them that during the time of my visit I was in the middle of changing my name after getting married, so it may be under my maiden name and apologize for not remembering this sooner. She says okay, I will call you back. Several hours later, no call, so AGAIN, I call them, and the woman says "You know you really shouldn't say your name is XYZ if its not, I been looking for your chart for two days". She was extremely rude and unkind. I explained to her that I didn't purposefully give her the wrong name, but also she didn't ask for my DOB or any other identifying information and she also did not EVER CALL ME BACK, I initiated all calls with this office trying to get this sorted out. Absolutely awful, I will be seeking care elsewhere.
NYC Contact Lens Specialists is a trusted name in specialized contact lens care, located in the heart of New York City. Our clinic is dedicated to providing high-quality services for individuals with unique eye care needs, including those with keratoconus and other complex conditions. With years of experience, our team of professionals is committed to helping patients achieve optimal vision through expert fitting, ongoing management, and access to a wide range of contact lens options.
We understand that finding the right contact lenses can be challenging, especially for those with specific eye conditions or hard-to-fit eyes. That’s why we offer comprehensive evaluations, personalized consultations, and follow-up care to ensure your comfort and satisfaction. Whether you're new to contact lenses or need a refresher, our specialists are here to guide you every step of the way.
Our services include:
We carry a variety of trusted contact lens brands, such as Acuvue, Biofinity, and others, ensuring you can find the perfect option for your lifestyle and needs. Our clinic is also equipped with advanced technology to provide accurate measurements and fittings, minimizing trial-and-error guesswork.
Our facility is located in a modern medical building, offering a welcoming environment for patients seeking specialized care. We take pride in our patient-centric approach, ensuring you feel comfortable and well-informed throughout your visit. From initial consultations to follow-up appointments, we’re here to provide the care and attention you deserve.
Some of our patients have shared their experiences:
Please note that our hours are:
If you're looking for expert contact lens care in NYC, we invite you to experience the difference at NYC Contact Lens Specialists. Call us today or visit our office to schedule an appointment and take the first step toward better vision.
New York Eye and Ear/Mt Sinai South Building, 310 E 14th St # 402, New York, NY 10003, USA
Get directionsAwful, awful patient communication and service. I called the Contact Lens department to order new contacts after being given trial lenses. I called the office many times, finally got an answer. Someone took my information, said they would call the next day. Two days passed, no call, so I call them back, again many times, finally someone answers and says they cannot find my chart. No problem, that happens. I tell them that during the time of my visit I was in the middle of changing my name after getting married, so it may be under my maiden name and apologize for not remembering this sooner. She says okay, I will call you back. Several hours later, no call, so AGAIN, I call them, and the woman says "You know you really shouldn't say your name is XYZ if its not, I been looking for your chart for two days". She was extremely rude and unkind. I explained to her that I didn't purposefully give her the wrong name, but also she didn't ask for my DOB or any other identifying information and she also did not EVER CALL ME BACK, I initiated all calls with this office trying to get this sorted out. Absolutely awful, I will be seeking care elsewhere.
Mar 05, 2025 · Priya BaldeoProfessional Keratoconus and specialty contact lens care Tuesdays and Fridays, the staff is on it!!!! The Doc is the best 💪 contact lens specialist…..period!
Jul 15, 2023 · AJ ContentoScheduled an appointment for me a a time that the doctor isn’t even in.
Jun 21, 2022 · Matteo Eckerle
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