OPTICAL GALLERY

I’ve spent thousands of dollars with this company between myself, my husband, and my son, yet when I needed my frames replaced to put my existing lenses in, they still charged me—despite my long history as a loyal customer. Their prices are high, and their customer service is disappointing. Thankfully, I found DC Optics on Myrtle Avenue, and I can’t recommend them enough! Before I even became a paying customer, they replaced my frames for free. They are incredibly kind, accommodating, and truly prioritize customer satisfaction. I highly recommend switching to DC Optics for a far better experience!

A few years ago, Optical Gallery was good. For the past 2 or so years the business has had a nose dive for customer service and product quality. The front desk, particular one rep, is painfully next-level rude. Not like she won't smile and refuses to express any sense of helpful/friendliness -- it's as if she actively wishes customers would leave and is doing her best to drive them away. Well, it has worked! Farewell forever, Optical Gallery. Sorry I ever spent money there. Avoid this place.

I had a great experience at this office . I walked in as an emergency patient with pain and redness and they took me right away and made me very comfortable. I was happy with the staff and the doctor. My eye feels so much better after treatment. I would recommend this place any day . After I was better I chose glasses and they were nice high end frames for a reasonable price .

I am very frustrated by my experience with Optical Gallery. I have gone there many times in the past 5 years and had a great experience with the eye doctors themselves however one of the receptionists is terrible! I dealt with her many times but this time was the worst and I am never returning back. In the past I have used my insurance which I know does not cover contact lense exams, however on this visit I am using my husband's insurance plan. His insurance plan DOES cover contact lense examinations and I not only called the insurance company to confirm this but I also brought in the letter from the insurance plan that details this. When I get to my appointment the receptionist tells me it's going to be $175 for a "contact lenses fitting". When I showed her the letter stating that contact exams are covered the receptionist said "I don't see that on my end". She refused to hear anything else or even look into the matter, she was plain rude! I simply said I'm leaving. I am not putting up with her anymore. This place is going to close eventually because of this receptionist's unprofessionalism. AND I just want to note that I made one call to another local optometrist who confirmed that my plan does cover contact lenses examinations. This place just wants to rip you off!

Melissa and the others at the front are so sweet and caring and helped check me in kindly and efficiently. Dr. Bose is also so kind, and took the time to explain things to me simply but thoroughly. I will be recommending this place to friends!