Optical Palace

Great service. Nathalie assists me and my daughters with a lot of patience and a beautiful smile on her face all the time. The Dr also answers all my questions and gives me enough time. I hope they have more choices for glass frames in the future. I Will definitely recommend it.

Great experience. Very friendly and professional at the same time. Natasha is very helpful. She has a keen eye for the right fit and style of glasses for you.

If there is an option to give negative rating, I would've given -10. This place is really bad. Poorly managed. (1) Forever waitline: There is no concept of appointments, whoever comes first will go first. The typical wait time is at least 2 hours. If you go out during this wait time, other people will be treated first. What's the point of having a waiting line. (2) Incorrect prescription: They goofed up the prescriptions. The eye had nearsightedness, whereas the prescription was for farsightedness. I got severe headache when I used the glasses (3) Blatant lie about Insurance: When we visited, the receptionist said we do accept your insurance as in-network. So we got our eye check up and glasses done. When we came to pick the glasses, they said you have to pay copay for our check ups and the glasses whereas my insurance says that annual check up and one pair of glasses are free per year (zero copay). When I challenged the reps, they said they are out of network. No one told this at the time of eye check up when they asked for insurance. When challenged, they said they told us that they were out of network. Blatant lie. (4) Ambience: Apart from the doctor's cabin, the entire place stinked. No cleanliness whatsoever (5) No test results given: My kid got the eye check up done and wasn't prescribed anything. When I asked the place for eye test results, they said they don't give if the doctor hasn't prescribed anything. Outright lie. Stay away from this place.

I came in after calling to fix my daughters glasses. The young lady remembered the conversation and help me right away. Service was amazing and had many options, we were in and out in less than 15 minutes. Thank you

They are the best in customer services. They value people's time and emotions. Best spectacles. Must visit them for any spectacles requirements. Strongly recommend.