Eye Doctor Near MeNew YorkQueens CountyAstoria31st Street
30-18 31st St, Astoria, NY 11102, USA
Never disappointed I have been coming here for years great experience everytime
Optometrika Inc is an "Eye Doctor Near Me" located at 30-18 31st St, Astoria, NY 11102, USA. They can be reached at (718) 274-5575 or +1 718-274-5575.
Customer reviews present significantly contrasting experiences. One reviewer expresses consistent satisfaction, stating they have been a customer for years and always have a "great experience."
However, another reviewer reports a highly negative experience, detailing a prolonged and frustrating process involving a frame replacement. They claim a deposit was made in May, with promised follow-up calls that never occurred. Upon inquiring in July, they discovered their old glasses were returned instead of the new frames. They further report issues with communication, record-keeping, and refund processing, culminating in a decision to file a formal complaint. This reviewer strongly advises against using Optometrika Inc.
These conflicting reviews suggest a potential inconsistency in service quality and customer communication. Potential patients should be aware of the reported negative experiences, particularly regarding order fulfillment and record-keeping, while also acknowledging that some patients have had positive experiences.
30-18 31st St, Astoria, NY 11102, USA
Get directionsNever disappointed I have been coming here for years great experience everytime
Mar 11, 2025 · Karen FinI took my old glasses in to get changed to new frames in MAY. I put down a deposit and was told that they would call me as soon as the new ones arrived. I never received a call and honestly totally forgot about it until JULY. I called to inquire about what was going on and was told my glasses were ready for pick up. When I arrived the woman automatically asked for the balance before even handing over the glasses. I asked to see the glasses first and to my surprise it was my same old glasses. The woman said she had no idea what was going on, but she would call me asap to let me know. She called me the following day to let me know that they didn’t have the frames I requested after more than 2 months, so I can come and pick them up. When I got there they claim they had no record of my deposit, and the doctor was on vacation for 3 weeks. I was told she would be back around the 12th of August, and she would contact me immediately upon arrival. Today is August 21st and I have yet to receive a call, my old frames or a refund. This place is horrible and I would never recommend anyone else using this optometrist. I will also be filing a formal complaint against this business.
Aug 21, 2023 · Chrystal JamesI called to make an appointment. I was asking how I would be billed. The receptionist didn't have the answer and refused to find out. Wouldn't ask Dr. and return a call. Why would I waste anyone's time and go for appointment. Not knowing how it works.
Dec 15, 2023 · Paul AbbateTakes a whole month to receive your order. Also the doctor is rarely ever in the office, when she is it’s always crowded and a long wait time. Always an error with your orders. Has caused numerous issues with the eyes. The staff also tells lies.
May 02, 2023 · Nicole BankssHad an appointment for 11:30. Called an hour before to re-confirm. The doctor had left, without calling or anything. When I arrived they just said that I'm SOL. Unbelievable.
Dec 20, 2022 · Maxwell Baerd
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