Phillips Eye Specialists

The doctor and the staff working at the office are perhaps amazing! But their call-center is beyond horrible! Very incompetent, or will say their system is slow, or will accuse patients of making errors, or will say 'will call you back' but no response or will simply HANG UP! Disgusting! If you have outsourced your calls to incompetent rascals, you need to pay the price and close down!

I am coming to this location only because of Dr. Gabby. She is a caring, attentive, and excellent doctor. She remembers all the history of my visits and medication. However, she is too busy and has too many patients to take care of, and her staff is always busy, working non-stop. Despite this, I do not want to go to another eye doctor because I know Dr. Gabby is very good. If I have to reschedule, I have to wait two months to see her. I do not know how this office can improve with such busy appointments. This office has a long waiting time for the appointment, and once you check in, there is an even longer waiting time.

They pressured me into doing eye surgery. The front desk staff said it’s FULLY covered by my insurance. 1 week later - they are billing me for it and saying I shouldn’t have listened to the people at the front desk. Billing department has been ignoring calls and haven’t followed up after numerous attempts at contacting them. UPDATE: their “risk management” emailed me to say that I forfeited any right to refuse payment because I paid the co-pays for the surgery = $210. They are charging me for over $500 + interest. Apparently, when the front desk tells you that you don’t owe anything, you aren’t supposed to believe them! They make you sign the forms that you agree to pay any leftover balance AFTER they put the eye drops in that blue your vision so you can’t read the fine print. Truly the WORST experience I’ve ever had with any medical professional.

Update: I don't know what is happening at this location now, but it is 9/26/23 and it's almost impossible to get someone on the line!!! I have been calling trying to get an appointment and it has not been easy!! It saddens me to have to change my review, but I can't have someone reading my previous comment and not include this issue in my description!!! Previous review: I can't find enough adjectives to describe what an amazing staff they have at this office. I have been there a few times and every single time I am awestruck at how well they treat their patients! I wholeheartedly recommend this location for all your eye problems!

This 3rd party system that they added that's been taking office calls recently is so atrocious. Can't get referrals, can't ask about medication, nothing has been getting done for me since the past 3 weeks of calling back and forth.