Professional EyeCare Associates Mitchell H. Saferstein, OD

I recently had an incredibly frustrating experience at this eye doctor's office. While the doctor (Ognjenka Zanko) was outstanding and provided excellent care for my child, the behavior of the staff was unfortunately unacceptable.Despite knowing that my insurance wouldn't cover the visit, the staff acted as if they were unaware of the situation. After confirming with the insurance company, it became clear that the office was informed but chose not to communicate this to us. The staff member I encountered was unprofessional, rude, and dismissive throughout our visit. When I requested my child's prescription, I received it with an attitude that left a sour impression. I also asked for a printout of the charges, only to be told it would be emailed to me. Two weeks later, I still haven't received anything. When I called to follow up, I was told the document was too large to resend and that I needed to pick it up in person. To make matters worse, when I inquired about the $85 charge, the staff member only mentioned it was for fitting, even though we didn’t purchase any glasses or contacts. After contacting my insurance the following day, I learned that my child wasn't due for an exam until July 2025. It seems the office was aware of this but failed to communicate it clearly.Overall, due to the staff's unprofessional behavior, I cannot recommend this office to anyone. The quality of care from the doctor doesn’t make up for the lack of professionalism from the staff. I will not be returning.

Completely unprofessional and uncaring. I went to get glasses for my son on 3/1/25, paid in full. Kept giving me a runaround about speaking to a manager. Kept calling no glasses a month later. HORRIBLE, kids working, unorganized. Finally, got my $processed back after calling a 5th time and asking for a manager. Hope I see the credit in my account. Not holding my breath. I went somewhere else to fill the prescription for my som and it was ready in 2 weeks. They told me lies or they have a trash lab.

I’ve been going to Professional Eyecare in Paramus with my family for years, but enough is enough. The front office staff has always been rude, condescending, and full of miscommunication. My last visit was the final straw. I called ahead to confirm the reason for my appointment and made it clear I didn’t need a full exam—just to check the glasses I received with the wrong prescription. They insisted I book the full appointment anyway. After going through the full exam, I was then told I needed to pay for it, even though all I wanted was to check the glasses. They didn’t listen to what I needed. Then, I was told I was past the 30-day warranty window. The issue? It had only been 30 days, and they couldn’t confirm when I picked up the glasses but still insisted I was out of warranty. The office manager refused to listen and walked away. It was incredibly frustrating. Dr. Zanko was great, but the office staff’s lack of professionalism makes it impossible to continue going there. It’s unbelievable how little they seem to care about customer service. Thankfully, I found another company with a simple call. I’m done.

Dr. Saferstein is professional, thorough and kind. He explains everything and spends time even when it’s just for an annual exam. I’ve been a patient of Dr. Saferstein’s for quite awhile and have never had a bad experience.

First off let me start that the front desk staff is outrageous, obnoxious and plain rude. The inside technicians are no better, the only positive thing was Dr. Zanko. Once it got to the point of talking to the doctor, the visit was pleasant, doctor seemed knowledgeable and helpful. I had to performed a specialty test and the doctor assured me that even though the exam might not be accurate, I could retake it if I failed at no cost. To me this was a win situation and agreed. Note that I have taken the exam for many years now, therefore I appreciate the fact that she was accommodated to the situation. At this point the visit was pleasant and it was time for billing. Now this is were things went south and got awry. These ladies should not be working in customer service or have to deal with people. The hit me with an amount without going over the details and when questioned the lady in the back is the one who whispers the answer without any eye contact or politeness. She does not listen to what the patient is explaining and just wants the conversation to end and collect your money. The lady who is asking for my credit card provides no answers/solutions and only wants your money. When I explain to them that the doctor said I can retake the test at no cost, the lady in the back says "the doctor doesn't do billing and doesn't know anything about it". I was so disappointed in this practice, they are no better than your local eye care doctor, what is the point of having vision insurance. Do yourself a favor and run and look somewhere else. I was going to schedule an appointment for my husband and brother and when asked them additional questions about other insurances, they were annoyed and bother and just seemed like they did not want to be there. Overall a negative experience and will definitely never come back here again, wish I could give them 0 stars.