Upper West Optical [Formerly Pildes Optical]

If you are searching for a highly-regarded "Eye Doctor Near Me" in New York City, Upper West Optical , located at 2165 Broadway, New York, NY 10024, USA, is receiving outstanding reviews from patients. You can contact them at (212) 877-2980 or +1 212-877-2980.

Customers consistently praise Upper West Optical for their "fantastic" and "absolutely, exceptional" customer service. The staff is described as "very pleasant," "friendly," and "helpful," creating a welcoming environment for all visitors. They are particularly noted for their excellent service with young adults and have "fabulous optometrists" suitable for both adults and children who can read, indicating comprehensive eye care services for the whole family.

A key feature highlighted in the reviews is the business's commitment to customer satisfaction and standing behind their products. In one instance, when glasses arrived misaligned, they immediately ordered a new pair for the customer and allowed them to continue wearing the original pair until the replacement arrived. The staff also provides valuable assistance in guiding customers to choose glasses that look good on their face if needed.

Exceptional generosity was also noted in one customer's experience. When they ran out of daily contact lenses, a staff member named Zheng provided them with a few pairs free of charge. This act of kindness and professionalism is considered rare and greatly appreciated, further emphasizing the outstanding customer service provided at Upper West Optical.

Based on the provided reviews, Upper West Optical offers excellent customer service, a pleasant and helpful staff, skilled optometrists for all ages, a commitment to product satisfaction, assistance with frame selection, and even generous gestures like providing free contact lenses in emergencies. While the reviews focus on service and staff, it can be inferred that they offer comprehensive eye exams and a wide selection of eyewear. Currently, there is no specific promotional information mentioned in the provided reviews. If you are looking for a top-notch "Eye Doctor Near Me" in New York City with exceptional customer service and a caring team, Upper West Optical is highly recommended.