Eye Doctor Near MeNew JerseyBergen CountyParamusNew Jersey 17
501 NJ-17, Paramus, NJ 07652, USA
Literally, the worst customer service I have ever experienced. I waited over 45 minutes to be seen and was there for almost two hours. Dr. Han was nice, but the rest of the staff seems like they really don't want to be there. It appears there is lack of management and poor training. I was told that the brand of contacts I wear were no longer available, so I was given sample lenses that were uncomfortable and told to call back to confirm my contact prescription. I order lenses on line and they ARE still available, so I called multiple times and was given the run around and told I have to go back for another lens fitting. All I need is the written prescription for the lenses I have been wearing for years. Why on earth would I need to go back, spend another two hours, just to get the written prescription for the SAME lenses I have worn for many years? Asked for the store manager or the doctor to call me back directly. This is absolutely ridiculous.
Visionworks Doctors of Optometry is a trusted name in eyecare, providing high-quality services to residents of Paramus, New Jersey, and surrounding areas. Located at 501 NJ-17, this establishment is known for its commitment to delivering personalized eye care in a comfortable and modern environment. Whether you need a routine eye exam, contact lenses, or a new pair of eyeglasses, Visionworks Doctors of Optometry has you covered.
The clinic offers extended hours Monday through Friday, making it convenient for busy individuals to schedule appointments. Their friendly and professional staff ensures that each patient receives the attention they deserve, from the moment they walk in the door. The establishment is equipped with state-of-the-art technology, allowing their team of optometrists to provide accurate diagnoses and effective treatment plans.
Visionworks Doctors of Optometry prides itself on offering a wide range of services, including comprehensive eye exams, contact lens fittings, and eyewear selection. They carry an extensive collection of frames from leading brands and designer labels, ensuring that there's something for every taste and budget. The store also offers prescription sunglasses, safety glasses, and even repairs for damaged eyewear.
Customers appreciate the knowledgeable staff who take the time to understand their needs and provide tailored recommendations. Many patients have praised the clinic for its friendly atmosphere and attention to detail. One satisfied customer mentioned, "The associates were pleasant and welcoming, as I waited for her to make the corrections. Never once was she overwhelmed by it." This positive feedback highlights the dedication of the team at Visionworks Doctors of Optometry.
While some reviews have pointed out areas for improvement, such as wait times and customer service, the majority of patients have had positive experiences. The clinic continues to strive for excellence, ensuring that every patient leaves with a smile and the confidence that their eyecare needs are met.
Visionworks Doctors of Optometry is more than just an eye doctor; it's a community resource where individuals can trust in expert care. Their goal is to provide not only clear vision but also a seamless and enjoyable experience from start to finish.
Visit Visionworks Doctors of Optometry at 501 NJ-17, Paramus, NJ 07652, or call them directly to schedule an appointment. Their extended hours make it easy to fit eye care into your busy schedule.
501 NJ-17, Paramus, NJ 07652, USA
Get directionsLiterally, the worst customer service I have ever experienced. I waited over 45 minutes to be seen and was there for almost two hours. Dr. Han was nice, but the rest of the staff seems like they really don't want to be there. It appears there is lack of management and poor training. I was told that the brand of contacts I wear were no longer available, so I was given sample lenses that were uncomfortable and told to call back to confirm my contact prescription. I order lenses on line and they ARE still available, so I called multiple times and was given the run around and told I have to go back for another lens fitting. All I need is the written prescription for the lenses I have been wearing for years. Why on earth would I need to go back, spend another two hours, just to get the written prescription for the SAME lenses I have worn for many years? Asked for the store manager or the doctor to call me back directly. This is absolutely ridiculous.
Mar 07, 2025 · Stephanie DeiganMy experience was wonderful the associates patients after entering my size and glasses. I made a change one of the eyeglasses and she was still pleasant and welcoming, as I waited for her to make the corrections. Never once was she overwhelmed by it.
Dec 30, 2024 · Cassandra McDonaldstaff was very efficient, I was indecisive on which frames I wanted and a super nice lady that worked there helped me out and found me a pair I’d like that was in my price range. Everyone was really nice, it was my first time ever going to the eye doctors by myself and everyone made my appointment very easy and explained everything without me having to ask. I was super happy with how the appointment went
Jan 04, 2025 · Anastasia RiosWill never go here again. Wait time was ridiculous, and I'm never one to complain but I complained. They gave me a prescription I can use outside of visionworks and the doctor wrote 2024 instead of 2025. Understandable mistake since it was right after new years. However, when I tried to call, it was an AI answering machine. When I requested customer service, the lady who answered said "let me finish with my patient and I'll come back to you" and put me on hold for more than 20 minutes. I called two times prior to inquire about contacts and it was the same thing. I hung up each time. I'm only giving 2 stars because Dr. Krav was very friendly and explained things thoroughly. Otherwise, I'd give 1 and that's only because 0 is not an option. Do not waste your time here.
Jan 27, 2025 · Kirsten CastilloThey accept lots of insurances and the doctor is great, however it is so hard to call them with any question ! Phone support is almost non existent. Online appointment and text reminder of it went very well. Selection of glasses in lower range is fine but if there is a problem you have to go in person as no one answers the phone!
Jan 23, 2025 · Annie K
556 NJ-17, Paramus, NJ 07652, USA
556 N State Rt 17, Paramus, NJ 07652, USA
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