Wynn Optics

Terrible! I try to help local businesses but this one is not worth it at all. I brought the frame and i just need the lense prescription. I Paid in full $179.00 which it was over-priced. Yet, i been waiting for my glasses for over a month. I ordered a new glasses with prescription online through genusse website and i paid $200.00 fir everything and i got the in a week. They have no refund policy so im will still waiting for the glasses. Ridiculous!

DO NOT, I repeat DO NOT patron this optician office, as their rating is 3 stars for a reason! I was referred by another optometrist, so I disregarded the negative reviews, and now I’m writing one. Although Dr. Campbell was thorough and the appointment went smoothly, management is the problem! Not only are the front desk workers ignorant to insurance procedures, they are also incompetent and unprofessional. I was provided misinformation as fact, as well my paperwork was “submitted” days after my appointment. After 2 weeks of radio silence from Wynn Optics, I called to inquire about my prior authorization only to be informed that they had no idea when or what was going on. I then called my insurance provider who informed me that not one claim was submitted on my behalf for contacts, and that the timeframe of 7-14 business days was completely inaccurate. The correct timeframe was 30 business days. I then asked for my prescription so that I may take it elsewhere to be fulfilled, and they continuously lied saying they didn’t have one because I was not fitted yet. When in fact, all they had to do was provide me with the examination information so that I could be fitted elsewhere. So, I popped up in person only for the sorry excuse of a manger to tell me I was correct and that she is sorry, the office gets busy and they were giving my insurance provider time and space to process a request that was never received. So, they don’t proactively follow-up with customers or insurance providers, they don’t submit paperwork in a timely fashion, they are completely ignorant of accurate processing timeframes, and until you insist they refuse to provide you with your own medical records. Save yourself the time, money, and trouble and patron a reputable opticians office or you will regret it! I hope they are closed for business soon, as the office is small, lackluster, and quality service is non-existent!

The customer service there is pathetic. They really have a hard time comprehending useful, beneficial information and retaining it. The place could use a good deep cleaning of employees. It’s just disgusting the way they can’t comprehend English, Puerto Rican, Polish, English etc…. I’m just like wow. They give optics a bad name like can’t you see…… that this place is taking up space like build a bakery something of use that smells great! I suggest you pick up and go to Brooklyn / Cohen optics is phenomenal glasses with new prescription ready in 3 days from the time of service. EXTREMELY diligent and TRUSTWORTHY!! Muah thanks for listening!!!!!!!!!!!!!!!

My prescription was not completed properly. I returned my glasses to be corrected yet the glasses were not corrected. I was told the glasses were fine. Meanwhile iam not able to see as I should. I will not use this business again. I already asked for the glasses to be checked , I was told nothing wrong. I was not treated with interest or regard. The staff is not caring or concerned about the error in for filament of my eye glass prescription.

I went to this place to get another pair of glasses, but this was when they were still open or before they closed for the pandemic. I was speaking to the receptionist, be she stopped to check on something on the computer. I walked the the opposite wall with a tissue in my had. This receptionist screamed 'you can't do that in here's. First, after wearing the mask for so long, you do get condensation. I was so embarrassed, I turned and me and my friend left. 2 or 3 days ago I stopped in to have a pair of glasses I bought from them adjusted. As I gave them to the staff I forgot my sunglasses because I needed the adjusted as well. Staff came back to me with the glasses saying 'they're too old' and the wouldn't touch them. The sunglasses felt larger, but I felt they did nothing. I'm done!!