Eye to Eye Vision Center

I feel so lucky to have found this eye doctor!! I finally got a pair of glasses that I can see with. I had a problem with my previous doctor that couldn’t figure out it was the curve that was off. This doctor at eye to eye figured it out and now i finally have great glasses after almost 10 years. Her name is Joann just like mine and she is amazing!! The staff are so friendly and knowledgeable and I felt so at home in this office. The most friendly people I’ve ever met. Thank you so much for all your help and kindness. I can finally see with my new glasses!! Thank you

I had the absolute worst experience shopping for sunglasses at this store. The staff were incredibly unhelpful and showed no interest in assisting me with my purchase. Despite walking around the store for a while, no one approached me or offered any guidance on the different styles or features of the sunglasses. When I did manage to ask a question, the response was dismissive and uninterested. It was incredibly frustrating and felt like the staff couldn't care less about providing any sort of customer service. I ended up leaving the store without purchasing anything because the lack of help made it impossible to make an informed decision. I won’t be coming back again, and I wouldn’t recommend this place to anyone. Terrible service all around.

The customer service was disappointing. When we entered the store, no one offered assistance. All the glasses were locked in display cases, so each time we wanted to try on a pair, we had to ask an employee for help. They then stood nearby, making the experience feel rushed and uncomfortable.

I ordered my glasses 6 weeks ago now. They've been delivered to the store 2 times both times they have had to be sent back to the lab due to scratches. Neither time did the store call me to tell me, I had to call them and inquire as to where my glasses are. Neither time did they ask the lab to rush my glasses nor did they seem to care that my glasses are weeks late. This is incredibly poor customer service and it they don't have my glasses ready by the end of the week I'll file a complaint with my insurance company as well as the state. I wish I could give them less than one star.

I wouldn't get glasses from here again. All of the glasses are locked behind cases when you go into the store. If you want to try on several pairs, you have to ask the attendant every time and they stand and hover while you try them on, making it an uncomfortable and rushed experience. The glasses I ordered were promised to be available after two weeks from receiving the glasses prescription. They neglected to tell me, they take two business weeks, so in actuality can really take three weeks. When I called to check on the status of the my glasses, they could not give me a clear update on how long they would take to receive because they had to order the frames to be delivered to the lab and the lab must then deliver them back to the store. The number of days it takes for them to ship and receive leads me to believe they use the cheapest shipping option available, despite the cost of the glasses being close to $200 after insurance. Since I don't have back up glasses and only have an old prescription to rely on, I contacted VSP to see if anything could be done about the length of time this process has taken. They spoke to the lab and reassured me as long as the glasses pass inspection I'll have them this week. Unsurprisingly, they did not pass inspection and so now it will take exactly one month to receive new glasses. Neither the insurance company nor Eye to Eye were willing to make up for the inconvenience. Except that it was related to me that the store manager would give me 30% off on a second pair of glasses. I won't be spending any additional money here. Never have I ever had glasses take this long to receive, you would think they are an accessory rather than a necessary medical device. Overall, this store is very unpleasant to deal with. Save your time and money and go somewhere with a better selection and better service, especially if you are in need of an emergency pair of glasses.