James Leonard Opticians

Great experience! The staff was incredibly helpful and efficient—Dr. Zaman was super friendly and helpful with any questions I had. Lisa was especially lovely in helping me pick out the perfect pair of glasses. While they are on the pricier side, if you wear glasses every day, it's worth investing in a high-quality pair. Highly recommend!

Their customer service is awful and they are very rude and dismissive. The worst customer service I’ve ever had from start to finish. Both receptionists are casually rude - answering people in abrupt fashion. Their craftwork is also terrible, never reached the precision required in lens cutout/fitting to the frame. No point to ever try them again!

I had to write a review in hopes that others do not go here!! As many other reviews mention, their customer service is awful and they are very rude and dismissive. They were belittling when I tried to ask about pricing and my insurance, and just expected me to tap my card at the large sum presented. I had to ask specifically for an itemised invoice three times and they took well over a month to simply change out my glasses’ lenses. I called to ask what was taking so long and they claimed they’d messaged me they were ready - they most definitely did not, I checked. I will not go there again and I recommend you do the same!

Last year I had a really good experience with this office, this year I cannot say the same. There's been a huge glitch in Healthfirst's system which was giving and/error message. I called and checked everything out and I was told to have whoever tried to run the insurance try again. This office was one of 3 places I had running the insurance at the time. When someone from this office called me about this, I explained everything to her and tried to troubleshoot with her to resolve this issue. She was still having issues (understandable in some instances), one being they had the wrong D.O.B on file. As we continued, she became frustrated cutting me off while I was speaking, raising her voice and was unable to proactively assist me. As I noticed this I asked "how can we work together to resolve this? How would you like to proceed?" she was unable and/or unwilling to assist me. The issue was not resolved, she was more interested in proving a point (when she didn't need to) than actually being productive. I wonder if all customers get treated this way when things don't go as smoothly as we all would like them to.

I recently had the pleasure of visiting James Leonard, and I must say it was an absolute delight from start to finish. As someone who values not only superior eyewear, but also a great shopping experience, I can confidently say that this optical store has set a new standard for excellence. From the moment I walked in the ambience exuded sophistication and modernity. The sleek well-lit displays showcased an impressive array of eyeglasses and sunglasses from renowned designers, catering to a diverse range of styles and preferences. The layout of the store was not just aesthetically pleasing but also incredibly functional, making it easy to navigate and explore the extensive collection. The price truly matched up to the quality of the product and I was extremely satisfied with my experience.