Downstate Ophthalmology Associates

My mother has been trying to get a surgery done here for sometimes now. There has been a delay due operating room issues. But so far the staff and the doctor has been trying their best to get it done! I appreciate Dr. Smith taking his time to take my call and continue to care for my mother. FYI: Dr Smith is known to be one of the best eye surgeon. So go to him without hesitation! UPDATE - 01/03/2023 My mother had her surgery about month and half ago. She is doing very well! The surgery went well. I am so very thankful to Dr. Smith and his office staff for taking care of my mother. She was a bit scared but had 100% confidence on Dr. Smith. It is important to note that it’s hard to find doctors these days that genuinely care about their patient. Dr. Smith happens to be one of the best ones.

I've worked in customor service for almost 15 years and this is absolutely ridiculous. I call, no one picks up and then I call from a different number, they pick up, place me on hold and never return. It's unfortunate that this has been my experience however this says a lot about the character of this establishment. There's absolutely no reason for poor or non existent communication skills.

The Doctor himself is very rude and disrespectful. This is my third visit to the office but it will be my last. Dr. Peter talks to his patients in a condescending and disrespectful tone. My brother has special needs and gets fidgety when being examined by doctors. Dr. Peter had an attitude the entire time when working with my brother and just was dismissive to my brother when he wouldn’t sit still. For myself, I told the doctor that the glasses are making my vision worse. In a rude tone, he said and I quote, “that’s obviously why you’re here because you can’t see.” Dr. Peter, obviously I can not see. I am not stupid and I am well aware of that. I am not the doctor though. It is your job to address concerns about my vision because that is what you are getting paid to do. Additionally, my father was there for an appointment as well. He talked to my father as if he was a six year old. Getting upset that my father was squinting and closing his eyes because of the eye drops telling him “I told you stop closing your eyes. You’re not listening. I need you to open your eyes.” Overall, Dr.Smith is rude and lacks decent customer service skills and compassion which is needed as a doctor. I would rate this place a -1000 stars if I could. Do NOT come here!

I had an emergency and the Doctor was very gracious and saw me despite the COVID 19 guides in regards to booking. He took the time to screen and advise me of my circumstances. I didn't have to wait long. The process was smooth and quick . I have already booked a visit with him for my follow up and one for my husband as well.

The worst ! After 45 min waiting time the doctor finally came to see me but was busy another 15 min with his “wine order” on the phone in front of me . I was seeking help for my severe dry eyes . He told me my insurance wouldn’t pay for medicated eye drops so I should use over the counter stuff . Funny , because my insurance paid for brain surgery and all treatments . He was really impolite on top . The nurse tried her best and she was really sweet but the doctor is a no go !!!!!!!!