Estevez And Associates Vision Centers LLC

I have been coming to this practice since 3rd grade and I am now an adult. The only reason why I come here is for the care Dr.Estevez has always given me. The front desk however has never ever been friendly in all my years of being treated here. I recently changed insurances and called to inquire how much it would be out of pocket since my insurance did not have “vision coverage”. They refused to tell me on the phone and kept pressuring me for my insurance information. I brought my insurance info to the visit and they advised me once again that I did not have “vision” coverage. As a regular human being we would think this means the visit as a whole but nope apparently it means only glasses and contacts lol. The doctor then proceeds me I am asking her to commit insurance fraud and that the vision exams can be covered under insurance it’s only glasses and contacts that are considered “vision”. After I understood with her explanation, they continue to talk about how I refuse to give my insurance and that “I wouldn’t understand insurance talk anyway” when I told them we can use it if that’s the case. I decided to not keep my appointment due to the anxiety and uncomfortable feeling this whole experience was giving me. The staff needs to communicate to the patients better and understand now all of us work for an eye clinic. Sadly, after many years here, I will definitely be taking myself somewhere else.

Estevez and Associates Vision Center in Union City and Dover, NJ offers an exceptionally comfortable and professional experience. Their staff is dedicated, knowledgeable, and welcoming, ensuring that every visit is smooth and stress-free. Dr. Estevez has a calm and reassuring demeanor, which makes every eye exam a pleasant experience. She is thorough and detail-oriented, taking the time to explain every step of the examination process. Her expertise and patience make all the difference! If you’re looking for top-quality eye care in a friendly and professional environment, I highly recommend Estevez and Associates Vision Center.

Front desk receptionist is extremely rude and unprofessional. I had to call 5 times to ask a question about my appointment. Twice nobody answered, once someone just took the phone off the hook to stop it from ringing, and I could hear them going about their day in the background but they would not actually speak to me. Once someone DID answer and she just asked me if I spoke Spanish, I said no and that I just needed to ask about my appointment. She told me to hang on and then walked away for another 7 minutes. I hung up and called back and FINALLY someone answered and took my question. After seeing how hard it is to even get anyone on the phone for a simple appointment question I decided to just cancel it. As I can’t imagine how hard it will be to deal with them for more important things. So I tried to call back and called 4 more times just trying to cancel. Again someone took the phone off the hook but did not speak to me. Incredibly unprofessional.

Excellent office; the front desk is exceptional and is very helpful. Doctor Estevez is also excellent, during my visit, she addressed all my concerns with patience and care. She went over everything that was going on with my eye and created a treatment plan with me to get better. Dr. Estevez was also very proactive in making sure I understood how to take care of my eyes on my own; recommended. Everyone there is friendly and very helpful! If I could do 10/10, I would!

Wasted my time and money. Went to an appointment was told I’d be getting a call the following week and didn’t get a call. After reaching out I was told I’d get a call the following day and didn’t receive that call either. After reaching out I was told “they don’t do contacts anymore” and I’d have to wait another two weeks to see anyone who might be able to help me. Terrible experience, and I wouldn’t recommend going unless you want to get scammed into over paying for a pair of frames or have ur time wasted trying to get into a pair of contacts.