1016 Main Ave, Clifton, NJ 07011, USA
During my first visit with the doctor, they had overbooked appointments. My appointment was scheduled for 3:15 but I wasn't seen until around 4:30. They were randomly calling people behind me, which was frustrating. When I asked why, they said my doctor was taking longer with me, which wasn't true. The employees seemed more interested in gossiping than helping customers. During my second visit to pick up my eye glasses, I had to wait 40 minutes. The employee had an attitude like a DMV worker and didn't even want to talk to me when they weren't busy. The management at NJ Eye Care should really train their employees better before putting them on the sales floor.
NJ EYE AND EAR is a reliable and professional eye care center located at 1016 Main Ave, Clifton, NJ 07011. This establishment provides high-quality eye care services to individuals in need of vision correction, medical eye treatment, and optical products. With extended hours from Monday to Friday and weekend availability, NJ EYE AND EAR ensures that patients can access convenient care without compromising on quality.
The clinic offers a wide range of services, including comprehensive eye exams, diagnosis and treatment of eye conditions, and the fitting of prescription eyewear. Their experienced team of professionals is dedicated to providing personalized attention and ensuring that each patient receives the best possible care. The facility is equipped with modern technology and tools to deliver accurate diagnoses and effective treatments.
NJ EYE AND EAR prides itself on its welcoming environment, which is designed to make patients feel comfortable and at ease during their visits. The clinic's atmosphere combines professionalism with a friendly demeanor, making it an ideal place for individuals of all ages to receive eye care services.
In terms of customer feedback, reviews highlight both the strengths and areas for improvement. Positive reviews often praise the friendliness and professionalism of the staff, as well as the expertise of Dr. Khilla, who is noted for her patience and thoroughness in addressing patient concerns. One satisfied patient mentioned: "Dr. Khilla was very nice and patient with my daughter; she did a great job answering all my questions." Another reviewer appreciated the recent improvements to the waiting room, noting "the nice change they made" to enhance the patient experience.
However, some reviews have pointed out issues with appointment scheduling and staff attitudes. For example, one patient shared an experience of being overbooked during their first visit and facing delays in service. Another visitor highlighted long wait times and a lack of attentiveness from employees. While these concerns do not reflect the overall quality of care provided by NJ EYE AND EAR, they suggest areas where the clinic can improve its operational efficiency and staff training to ensure a consistently positive patient experience.
NJ EYE AND EAR remains a valuable resource for individuals seeking eye care in the Clifton area. With its extensive service offerings and commitment to patient satisfaction, it continues to be a go-to destination for those in need of reliable eye care services.
1016 Main Ave, Clifton, NJ 07011, USA
Get directionsDuring my first visit with the doctor, they had overbooked appointments. My appointment was scheduled for 3:15 but I wasn't seen until around 4:30. They were randomly calling people behind me, which was frustrating. When I asked why, they said my doctor was taking longer with me, which wasn't true. The employees seemed more interested in gossiping than helping customers. During my second visit to pick up my eye glasses, I had to wait 40 minutes. The employee had an attitude like a DMV worker and didn't even want to talk to me when they weren't busy. The management at NJ Eye Care should really train their employees better before putting them on the sales floor.
Feb 13, 2025 · Yeasin “That Guy” ShuvoAs always a great experience, the front desk was super nice and accommodating, they are a great team! Dr.Khilla was very nice and patient with my daughter, she did a great job answering all my questions. We noticed the nice change they made to the waiting room too.
Mar 27, 2025 · Nancy HernandezI can’t say enough great things about PA Lindsay! She recently took care of my boyfriend and went above and beyond in every way. Her expertise, kindness, and attention to detail were truly exceptional. She made sure he felt comfortable, explained everything thoroughly, and provided the highest level of care. It’s rare to find a provider who is not only incredibly knowledgeable but also so compassionate. We are beyond grateful for her help and would highly recommend her to anyone looking for top-notch medical care!
Mar 26, 2025 · Kamie YoungThe absolute worst. They answer the phone and automatically put you on hold without saying a word, I was calling to let them know I was running late & stood on hold for 5 minutes before I hung up , went in 15 mins late and was told I cannot be seen, receptionist were all talking about personal stuff like how do yall have time to fool around but can’t answer a phone call…. Isn’t that your job? Anyways definitely won’t be coming here anymore because the customer service SUCKS from them + the doctor who had to leave even though they have a late grace period and couldn’t see me. Wouldn’t recommend them to anyone !
Mar 28, 2025 · Catherine MarmolejoMy appointment was amazing! The staff was exceptional, and I truly appreciated the warm and welcoming environment. The way Dr. HU explained the procedure from beginning to end was very thorough, and I felt comfortable and informed throughout the entire process. His excellent bedside manner truly stood out to me. Additionally, the technicians were fantastic,Patzy and Stephanie. They took the time to explain each piece of equipment and its purpose, which made me feel more at ease. Their professionalism and attention to detail did not go unnoticed.
Mar 12, 2025 · Ms Mo1016 Main Ave Unit B2, Clifton, NJ 07011, USA
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