Optica Express

I want to start off by saying I have been coming to this place ever since I was a little kid. I have never had a bad experience. I want to be thankful for this place for giving me the best customer service. Today I came for an emergency occasion before work and I needed frames and Hanah who has been helping me ever since was able to solve my problem right away. This been multiple times and I always leave with a smile on my face. Thank you optica express and their staff for your service !

Trae, Hanoi, and the team here did a splendid job on my new lenses! Clarity cannot be overrated. Thank you.

I’ve been a patient for 20+ years. Very professional and patient. I love the optometrist but beware of the Saturday doctors. First time ever did I not trust a doctor and we actually had a disagreement. But then There was an older gentleman attending on Saturday and he was so amazing and caring. I’m so sorry I can’t remember his name. It was a year ago just about and I’m getting forgetful lol any one who feels they can be serviced and treated better should always voice their opinion. But my interactions has always been great. Prices are decent too when you’re not covered with insurance.

this has been the worst customer service I have ever witnessed. The staff here has had multiple issues with accommodating the issues they have brought upon on their own. I purchased a pair of frames two months in with my frames I had gotten them tightened, the tech brought it to my attention that there seems to be an issue with the hinges of my glasses and couldn’t tighten them which lead to them having to order a new pair of temple and hinges after two weeks of waiting I received a call saying I needed to go in so they can take some pictures of the current issues to send to the company directly . After a month of waiting I kept calling every two weeks for an update and I kept getting told the same story. 5 months have passed and was still waiting for an update, after going in person the manager of the store said an order was never placed because she was the only individual that can do it and none of her staff have informed her. A total waste of time. This same day I was told an order was not placed , after solving my issue I asked if I can get my glasses tightened. After getting home I noticed there was glue one the left side of my frames where the hinges are located. I did not make a big deal of it because I was receiving new frames within two weeks. Two weeks approaches I go in for them to replace the issue and the tech says nothing can changed due to the broken and glued pieces that he made! He denied that he caused the damages to my frames, alongside the manager and staff not taking no type of accountability of the issues they have brought up! instead of apologizing for the inconvenience they kept contradicting. Each time I have entered this optical my frames have gotten worst and worst. I have not once walked in to complain about an issue with my frames, if anything I was being told there was an issue with the frames. Extremely disorganized, disrespectful, and unethical. I currently have to wait another two weeks for a whole new set of frames since everybody was so worried about talking and gossiping about customers in out of their store then actually paying attention and doing what they need to do.

THE BEST OF THE BEST! The entire staff was absolutely fantastic; from the doctors to the girls on the floor! They’re efficient very attentive and so professional! First time glasses wearer and let me tell you I left feeling like a million bucks with the glasses the girls helped me choose!! I highly recommend everyone to come and shoot them a visit even if it’s just for an eye exam! I promise you won’t regret it! Keep up the good work girls & the tech is amazing to say the least.