Summit Eye & Optical

I've been going to Summit Eye & Optical for years. Dr Seiler and his staff are fantastic, the exams are top notch and lenses are made on premises. The frame option is fantastic, they make an effort to support smaller, indie brands along with the well known ones.

Serious lapses: Have reported this practice to BBB and to FTC for serious material lapses in their practice. These reports are under review. Personal experience: 1. Visit this practice if you want the office manager to be irritated at you, upset at you and condescending towards your queries. 2. They are super pushy - will sell under emotional manipulation of “support us we are local business”. But they provide no warranty of broken frames, no support for missing orders. 3. Upon follow-ups - you will again be met with the rude and always upset office manager. 4. It’s a normal practice for online retailers to validate prescription with doctor. In my case retailer couldn’t validate and when I walked in person- they said to upload photo myself. Again that was said rudely. Do yourself a favour - visit Costco optical if you want good support and to be treated with respect.

I have been a patient of Dr. Seiler’s for many years. He is one of the nicest doctors I know. He is very personable and easy to talk to. He listens, takes his time and always answers all of my questions, providing as much information as possible to ensure that I understand. He is extremely knowledgeable and provides excellent care. I have great confidence in his abilities. I highly recommend Dr. Seiler.

Excellent experience. Dr. Seiler is a trustworthy optometrist; his knowledge and personality have earned our loyalty for the past decade. He conducts thorough eye exams and explains with great patience. His high-end equipment earns him an extra star in this review. Dr. Seiler stocks some stylish frames; his sophisticated suggestions draws me and my family to his store year after year. His staff is knowledgeable and courteous. I would highly recommend him to anyone looking for a terrific doctor.

Horribly unethical place! They don’t care about patients and their well-being. Their only goal is to charge your insurance and balance bill you for the services you have never consented to. The receptionist lady is super unprofessional and rude. As a resident of Summit, I have never experienced such a low level of customer service and lack of respect for customers. Please take your business elsewhere and save yourself the aggravation. I am still upset about the fact that they made me pay $275 for the exam that was supposedly not covered by my insurance plan after the eye exam had been already performed on me. She had a clear understanding that this benefit was not covered by my plan as she had printed out my coverage information prior to the exam but never mentioned that I would be responsible for the $275 copay. She mentioned another tiny copay to me ($30) prior to the exam but then balance billed me after I had my eyes checked. I had to spend 40 mins on the phone with my insurance company to get to the bottom of this and as a result I was late for my next appointment. Words cannot describe how upset I am, I really feel like she knew what she was doing and her objective was to take advantage of me.