327 Utica Ave, Brooklyn, NY 11213, USA
I give my experience a 2.5/5 . The eye check up was good . But the customer service could be better .Couldn’t believe once you buy glasses you have to pay for glasses cleaner . Your supposed to get one complimentary with your eye wear .no nice bag nothing personalized.. I even had to ask for a handkerchief ….i get that was a mistake but come on do better .
Welcome to Universal Eye Care, located at 327 Utica Ave, Brooklyn, NY 11213, USA. We provide optometry services and sell eyewear to our community.
Based on customer reviews, experiences at Universal Eye Care appear to be mixed. One reviewer rated their experience a 2.5 out of 5, noting that while the eye check-up was satisfactory, the customer service could be improved. This reviewer was surprised that they had to pay for glasses cleaner after purchasing eyewear and mentioned the lack of a complimentary bag or personalized items. They also had to ask for a handkerchief, indicating a lack of attention to detail.
Another reviewer described a very negative experience, labeling Universal Eye Care as the "worst optical establishment" they had dealt with. This customer had an eye exam and provided their own glasses to have a new prescription fitted. After waiting over three weeks without any communication, they visited the clinic and were told that the lab had not worked on their glasses due to concerns about unpaid orders. The customer was upset that they were not informed of this policy initially. Subsequent attempts to resolve the issue involved miscommunication and further delays. This reviewer's experience suggests significant issues with communication, professionalism, and customer service.
Services offered at Universal Eye Care include eye exams and the sale of eyeglasses. For inquiries or to schedule an appointment, please contact them at (718) 483-8158 or +1 718-483-8158.
When considering Universal Eye Care for your eye care needs, it is important to take into account the reported issues with customer service and communication.
327 Utica Ave, Brooklyn, NY 11213, USA
Get directionsI give my experience a 2.5/5 . The eye check up was good . But the customer service could be better .Couldn’t believe once you buy glasses you have to pay for glasses cleaner . Your supposed to get one complimentary with your eye wear .no nice bag nothing personalized.. I even had to ask for a handkerchief ….i get that was a mistake but come on do better .
Jun 26, 2024 · Nydasia CobbWorst optical establishment I’ve ever dealt with..did my eye exam. Gave them my own glasses to put the prescription in it. Waited over 3 weeks no call so I stopped by this Dr. continued to tell me that the lab didn’t work on my glasses because there are people who orders glasses and do not return to pay for it. I stated to her why wasn’t I made aware of this on my 1st visit I had my card. Oh we called you. I said nobody called me because I was waiting on that call.i went home called her couple days later to pay for the entire glasses she said oh the office is very busy today I’ll call you tomorrow I said ok. I changed my clothes and decided to give her a surprise visit because I don’t live close. I walked in the entire office was empty apart from her n her assistant.She said did you just called I said yes and I told you I’ll call you tomorrow I said yes but, there’s no need to I need my original glasses n my prescription you’re very unprofessional. She said I sent your glasses out last Friday n they are working on it. I said how can that be possible when you stated the lab needed a down payment to start the work. I said it quite obvious this is not going well. I need my glasses n my prescription she said come pick it up tomorrow I said sure n walked out. I will be back on 9/22/2020.
Sep 21, 2020 · Merryl PatrickDr.Obi Is so nice and welcoming i love the way she treats her customers!!! Great tip is that the place always smell nice this is the place to look for when your looking for ur local eye care i mean they accept all and all insurances...so until next time universal!
Jan 06, 2017 · Kay A La Mode KrateBeen going here for 4 years and have had great service and experience every time.
Dec 18, 2023 · Juan JorqueraGreat customer services very family orientated The Dr. was amazing greeted every with a smile and warm heart I would recommend this office to everyone
Sep 30, 2019 · Shaleece Anderson
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