Advanced Eye Physician 永 明 眼 科中心

I had a disappointing experience at this clinic during my eye examination. A young, unprofessional, and impatient staff member conducted the test without providing any proper instructions, despite knowing it was my first time. During one test, he flashed a bright light into my eye without any warning, which was startling and uncomfortable. The lack of professionalism and basic patient care was unacceptable. I wouldn’t recommend this place unless they properly train their staff.

Been coming to Dr Tsai and her staff for years for my annual check up. I am a glaucoma suspect and they are always upfront, professional and my appointments are always on time. Never had one bad experience.

Dr. Tsai has been a blessing for my 80-year-old father, who has been concerned about glaucoma. Her office is always impeccably clean, creating a warm and professional environment that puts patients at ease. The support staff is incredibly friendly, and they go out of their way to make every visit smooth. We especially appreciate that appointments are always on time—no long waits, which is such a rare find these days. Dr. Tsai’s bedside manner is outstanding. She is kind, patient, and thorough. What impressed us most is how she took the time to educate my father’s concern and treatment plan in a way he could understand. Since my father is hard of hearing, she repeated key points patiently, making sure he felt informed and cared for. We are so grateful for the exceptional care my father has received. Dr. Tsai and her team have made what could have been a stressful experience so much more manageable. I would highly recommend her to anyone seeking a knowledgeable, compassionate, and attentive eye doctor. She truly goes above and beyond!

Me and my mom both had good experiences with our appointments there. Dr. Tsai was kind and patient. The assistant Kimi was also very helpful and took the time to explain and answered our questions. Highly recommended.

I had my annual eye check-up in the Chinatown location on November 3. While I was waiting inside to see the doctor, one of the staff (a young boy with bangs) was rude and unprofessional. First, he told me to wait in one of the exam rooms, but a minute later said he made a mistake and wanted me back in the waiting area. Then right after, he called me back into the same room for a “vision range” test. When I sat down, he slammed the plastic eye cover onto my glasses and told me to read the numbers on the screen in a really aggressive way. He kept forcing the cover onto my face, which felt rough and made me uncomfortable. I'm very near-sighted (-7.00 in both eyes) and was struggling to read the screen since my glasses prescription isn't perfect (I usually wear contacts). Instead of being patient or helpful, he just kept shoving the eye cover in my face and telling me to “just read it,” even though I told him I couldn’t see that far. As a patient for over 4 years, I really hope the management takes into consideration how their staff treats patients, and this kind of behavior isn’t acceptable.