Clarity Family Eyecare

Today was my first visit as a new patient. It was a very good visit too might I add. She (Dr. Thi) was very informative and answered all my questions. It was a pleasure overall and I appreciated it because customer service is extremely important to me. I’ll be back and definitely plan on referring a few family members in the area.

Perfect! 100% recommended! Only good vibes all around the place!!! Amazing service! All the ladies in there are sweet, helpful, attentive and professional. Jessica the optometrists assistant was so awesome and helpful. Like Wow! The front desk staff is amazing and so friendly!! Dr Phan is very professional and friendly. The selection of frames are very nice. The receptionist got me right into my appt with no wait time even though I arrived a few minutes late due to my own fault coming from work. 5 stars to Dr Phan , Dr Thi and their awesome staff!! I will update review when I come back next week to pick up my new eyeglasses. I recently went here for an eye exam and was extremely impressed with the professionalism and kindness of the staff. They even worked with my insurance to make sure I was covered. Highly recommend it to all! I cannot express enough how amazing Dr Phan , Dr Thi and their staff are! They were incredibly kind, friendly, and professional from start to finish. They went above and beyond to make the experience fun and enjoyable. And let me tell you, the area is absolutely pristine - it's clean, spacious, and nice. And don't even get me started on their state-of-the-art equipment and designer eyewear collection. I brought in my own frames that I purchased online, but that’s because I did not know they carry Ray Bans and Oakleys here!!! Nice! This is easily the best eye care experience I’ve ever had in Edison area hands down. I am so grateful to have found such an awesome place and would highly recommend it to anyone in need of eye care services. *UPDATE* 4/20/2023 Jessica kindly called me to let me know my eyeglasses were all ready for pickup. As I arrived, they had me try them on right away for necessary adjustments and made sure I was 100 percent satisfied! Eyeglasses came in a timely manner. Everyone is so friendly and I just feel very comfortable here. Great facilities!

I had a disappointing experience with Clarity Family Eyecare. I purchased glasses that ended up being too big and constantly slid down my face. When I reached out to the staff about exchanging them or receiving a refund, they refused to accommodate me. I was surprised by the lack of flexibility and customer service, especially considering the cost of the glasses. I expected better support for customers when issues arise. I would not recommend this place if you value fair return or exchange policies.

We love our ophthalmologists. They have great bed side manners and on top of that great customer service. All machines are top of the line and they take there time to get to know your lifestyle. Highly recommend them!

I had an incredible experience at Clarity Family Eyecare with Dr. Monica Thi! From the moment I walked in, the team made me feel so welcome and comfortable. Dr. Thi is exceptionally thorough and took the time to explain every step of my eye exam, answering all my questions with patience and detail. You can tell she genuinely cares about her patients and their eye health. The office is spotless, modern, and well-equipped, which made the whole process smooth and enjoyable. I left feeling confident about my vision and eye care. Highly recommend Dr. Thi and her team for anyone looking for top-notch eye care in Edison!