Coco's Vision Family Center/GVS

This company is just trying to get the money any way they can, they put extra charges on you saying you need certain prescriptions and it’s only because they want the extra money. They are doing horrible in ratings and they know they will be closing soon mark my words. They made me pay more money for a mistake they did on my glasses putting my glasses as tint when I asked for transition and they said they wasn’t able to because of my frames being polycarbonate. Then had me pay the extra money to still make it transition with the polycarbonate.

I went to Warby Parker in the city last year - but am much happier with the Doctor and Service here. Will definitely come back.

If only the staff was as efficient as the doctor that works there . I've been waiting three months to hear back from a prescription and an order for contacts I placed. I was told I didn't know such thing, that the amount a paid was solely for the exam. Even though when I was if everything was completely the woman smiled and said yes. Never going back there again .

I have a customer for over 10 years and treated like a criminal. I was ordering contact lenses for my son, paid for it by card. Then they tried to coerce me to sign some credit card document because other customers were canceling transactions. The manager Jennifer Lopez, there asked me if I wanted to cancel the transaction and I did. I WILL never set my foot back there again.

I am very happy of the service of this place. I went to the 81st branch. The doctor is nice and took time to explain to me the importance of caring for my eyes. The customer service is good also. I do give a big appreciation for Jennifer on making it possible for me to have my eyeglasses rushed as I have an exam coming. She helped me choose a nice frame and explained the breakdown of what was covered and un-covered with regard to the insurance (Which I needed because I am a student). Among everything, all of the staff were very accommodating and I just had to leave a good review. I did wait a good amount of time before I was seen for an eye exam and got off from the clinic. However, I do think that is out of their control as their clients for check up keeps on coming. Thank you!