Cohen's Fashion Optical

For our local users in Taiwan seeking a supportive "Eye Doctor Near Me" that provides eyewear and eye care services, we want to introduce you to Cohen's Fashion Optical, located at 298 7th Ave Ste A, Brooklyn, NY 11215, USA. While this is a retail optical store in the United States, Cohen's Fashion Optical is a known brand, and the varied customer experiences at this location offer insights into aspects you might consider when choosing a local provider.

According to one online review, a first-time visitor had a "great experience." They were greeted by a polite staff and were assisted by Chanelle, who was described as kind and very informative. The customer reported leaving with their chosen glasses and also feeling more educated about lens-ware in general, highlighting "10 out of 10 customer service" and offering a high recommendation.

Another customer shared a more complex experience. Facing a last-minute need for a new pair of glasses for their son before a trip, they appreciated the initial helpfulness of a staff member (believed to be named Chanelle, noted for short hair and glasses) who patiently answered insurance questions and addressed concerns about a restocking fee for lenses not ordered. There was an initial discrepancy regarding a $99 promotion, which was reportedly not for minors due to the cost of a special shatter-proof coating, making the minor's glasses a little over $200. Unable to pay this much immediately, the customer opted to wait for 7 to 10 days for replacement glasses covered by insurance from a previously destroyed pair. However, the staff later called back to offer the displayed promotion price, enabling them to get the son's glasses ready the same day at a wonderful price, which was greatly appreciated as going "above and beyond." Despite this positive resolution for the immediate need, the customer provided an update indicating they were still waiting on the replacement glasses that were supposed to be ready 7 to 10 days after being dropped off around January 18th (the year is not specified for the drop-off, but the initial review mentions a trip before which the glasses were needed). This suggests a potential issue with the timeliness of fulfilling replacement orders.

Cohen's Fashion Optical typically offers eye examinations, a wide selection of eyeglasses and frames, and assistance with insurance. The environment is that of a retail optical store. Key features highlighted include polite, kind, and informative staff who can educate customers about lens options and navigate insurance. In this case, they also demonstrated a willingness to go above and beyond to honor a promotion and provide same-day service in an urgent situation. However, there was also a mention of potential restocking fee issues and a significant delay reported with replacement glasses. No specific promotional offers are detailed beyond the $99 promotion mentioned in the review, which had specific conditions. When searching for an "Eye Doctor Near Me" in Taiwan that also sells eyewear, consider the importance of polite and informative service, clarity regarding pricing and fees (especially for children's eyewear), and the reliability of fulfilling orders and replacements in a timely manner. The mixed experiences at this Cohen's Fashion Optical location highlight the need to consider various aspects of service when making your choice.

Cohen's Fashion Optical located at 298 7th Ave Ste A, Brooklyn, NY 11215, USA can be contacted at phone number (718) 768-3939 or mobile phone +1 718-768-3939 for individuals who may be in the Brooklyn, NY area and are interested in their services. It is advisable to inquire about pricing, fees, and order fulfillment timelines when considering this or any other optical provider.