275 7th Ave, New York, NY 10001, USA
I had an amazing experience with Mercy and Lia! Finding the right glasses with my very high prescription has always been a challenge, but they made the process so easy and enjoyable. They took the time to help me choose the best lenses for my needs and guided me toward frames that not only looked great but also worked well with my prescription. What I appreciated most was their honesty—they gave me genuine advice on what suited me best rather than just trying to make a sale. Their expertise and customer service were exceptional, and I couldn’t be happier with my new glasses. Highly recommend them to anyone looking for knowledgeable and trustworthy help!
Cohen's Fashion Optical, located at 275 7th Ave, New York, NY 10001, provides eye care services. You can contact them at (212) 691-1709 or +1 212-691-1709.
As an "Eye Doctor Near Me" option, this Cohen's Fashion Optical location has received mixed reviews from customers. While some have had positive experiences, others have reported significant issues with billing and customer service.
One customer praised the exceptional service provided by Mercy and Lia, highlighting their helpfulness in selecting frames and lenses. They appreciated the staff's honesty and expertise, recommending them to others seeking knowledgeable and trustworthy assistance.
However, another customer reported a negative experience, describing the clinic's practices as a "scam." They detailed a situation where the initially quoted copay for an eye exam increased significantly when they declined to purchase glasses. They also reported difficulties in obtaining their prescription and felt they were given misleading information about their insurance coverage.
This customer advised others to avoid the clinic, citing dishonest practices and poor customer service. They contrasted their negative experience with the positive interactions they have had at other eye care providers.
Therefore, while some customers have had positive experiences with specific staff members, potential patients should be aware of the reported inconsistencies in billing and customer service.
275 7th Ave, New York, NY 10001, USA
Get directionsI had an amazing experience with Mercy and Lia! Finding the right glasses with my very high prescription has always been a challenge, but they made the process so easy and enjoyable. They took the time to help me choose the best lenses for my needs and guided me toward frames that not only looked great but also worked well with my prescription. What I appreciated most was their honesty—they gave me genuine advice on what suited me best rather than just trying to make a sale. Their expertise and customer service were exceptional, and I couldn’t be happier with my new glasses. Highly recommend them to anyone looking for knowledgeable and trustworthy help!
Feb 13, 2025 · Anna Cano GironèsSCAM!!!! AVOID THIS PLACE! You’ve been WARNED! This place is a scam, and I would advise you to stay away. Their employees come off very nice in the beginning. I went for an eye exam, and while I need new glasses my main reason for the visit was to take an eye exam. I called beforehand to confirm my insurance was accepted. Upon arrival, things moved pretty swiftly, I was told again that my insurance was accepted and that it would be a $10 copay, which I would happily pay. I was seen right away by Dr. Kevin Murtha who was thorough and pleasant. After my exam I browsed glasses, none of which I was sold on and when I asked for my prescription the $10 copay quickly jumped from $10 to $80! Very confused I asked how the price rose so drastically and I was told “it’s only $10 if you buy glasses today”. This is very clearly a scam! I advised the employee that makes no sense to which she then said “well I told you this before” which was false. I told her I would not be paying $80 for an exam that is covered by my insurance and she said “well you have a good day, refusing to give me my prescription”. I called the office and reexplained this and she then claimed she would email me my prescription to which she again failed to do. So I went back to the store to retrieve it. I was told it would be $10. This is the price it should have been to begin with, don’t get scammed. There’s far better places in the city. I just so happened to be in the neighborhood, but this was my first and last visit.
Feb 25, 2025 · Olivia ShaviesHad a fantastic experience, Soma was absolutely amazing! She was so patient and helped me pick out frames of my liking. I can tell she loves what she does. I highly recommend this location! Very friendly staff and extremely helpful. Thank you so much Soma and Mercy!
Feb 05, 2025 · Kiara SMercy and the entire staff at this location were sooooo helpful. They were knowledgeable about all things eye care and super patient with my daughter and I as we tried on literally every single frame in their collection. Mercy was genuine and warm throughout the entire process. I definitely recommend visiting this location for all of your eye care needs. You will not be disappointed with any staff member you get paired with! :)
Nov 27, 2024 · Ebonee JohnsonLia is AMAZING!!!! I’m a new client and she helped me with my entire process with my insurance and was PHENOMENAL! She answered all my questions and was extremely informative to helping me factor decisions based on my prescription! I couldn’t have asked for a better experience! Please give Lia the HIGHEST RAISE!! THANK YOU LIA and Dr. Murtha was extremely friendly,courteous and professional!!!!
Jan 13, 2025 · Christina Wills200 W 125th St, New York, NY 10027, USA
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