Natalie Bissoon OD, Complete Optometry Care PC

I would highly not recommend this place for anyone that’s wants there glasses or contacts at a decent time. This optical rarely answers phones, and completely disregards their own time frame. I have been waiting for one pair of designer glasses now for a month and all they keep telling me as I call back week after week is that they’ll give me a call when it’s ready. Mind you they told me the glasses would be done 2-3 weeks now where well into our fourth week still haven’t received my glasses and wondering if I ever would. You would save a lot more time and money going to a reliable established optical because this place is absolutely ridiculous in there approach to health care and well being. P.s they internally don’t answer there phones in order for customers stop calling, even in the peak of business hours you’ll be sent to a busy line or voicemail it never fails. Like I said if you want amazing service and energy this is definitely not the place for you. I will literally never do business here again. Sorry to all those that has to deal with there lack of empathy for their customers, there literally in this field for a insurance cash grab it’s sick and I’m highly disappointed.

Oh boy, where do I begin? Firstly, I was looking around my area for an excellent place to add a prescription to my Prada eyeglasses. A quick google search leads me to a few places, but this place, in particular, had the best reviews, so I was confident in thinking I would have a positive experience. I decided to disregard the fact that a homeless person was sleeping right in front of the store in google images because I know that's not their fault, but I should have taken that as a sign to go another route. The office is clean, and the one staff I met was amiable and accommodating. I handed her my Prada glasses and the prescription my optometrist gave me along with the specification that I needed the final product to have a blue tint, she said that's fine and gave me the eta. of 2 weeks... 4 weeks later I call to check up on my glasses and guess what? They are lost...interesting. I never received a call before me initiating the conversation on the whereabouts of my product. They offered me a replacement, great, but the inventory was lacking in the "taste" department and the glasses there were cheaply made "name-brands" curtesy of Luxottica. I was recommended these Versace frames which I was hesitant in choosing due to its feminine appearance, but I was told "all Versace glasses are unisex"...false information, but I didn't know it at the time. Another three weeks later, after the first four weeks for a total of 7 weeks waiting, I received the call to pick up my Versace glasses. I remember I asked for a brown gradient tint; instead, I received a dull gray shade. I know this facility is not to blame instead it's the factory in which they have the glasses made, but they never offered me a refund of any sort, and they lied and sold me women glasses and then got the style wrong with an absurdly low level of communication is ultimately why I leave this bad review. I eventually had to go elsewhere, and spend more money, to get a new pair of glasses, and they were able to do it quite easily.

Dr.Bissoon is amazing and I would not recommend my family or friends to go any place else. First she is a caring and thorough Dr, cares about patients,listens and is not an optical store, just looking to sell glasses. I saw a previous post about wait time, it usually takes 2 to 3 weeks as is, if glases arrive earlier they will call right away. I guess these days, people are so used to getting everything insrantly, I would rather wait for quality!

Dr Natalie Bissoon show that she is passionate about the patients. she is caring, very patient, explain the issues if any and efficient. Her staff is amazing. I have being going to her for my Optometry care for years and I am very satisfied. Thank you and keep up the excellent work.

Dr. Bissoon is a wonderful, fun, caring doctor. She makes the appointment fun. She constantly engages with patients. She's very gentle and kind. She was great help to finding frames that would look nice on me.