Eye Doctor Near MeNew YorkNew York CountyNew YorkWest 64th Street
6601, 250 W 64th St 3rd floor, New York, NY 10023, USA
I visited the clinic for a new appointment, and everything started off well. I patiently waited for about an hour, and I didn't mind the wait. However, when I inquired about when I would be seen, the response left me quite disappointed. Initially, they explained that they had to prioritize two emergency cases ahead of me, which caught me off guard as I didn't realize this was an urgent care or emergency room. I expressed my concern to the medical staff about waiting for an hour with my child, and he responded that I wasn't the only one with a child and offered to call the manager. This situation was frustrating because all I wanted was a more accurate estimate of when I would be seen. However, it seemed that they couldn't provide one due to potential ongoing emergencies. The so-called manager approached us with an aggressive demeanor, and it felt confrontational. She informed me that I should expect a lengthy visit, given that it was a new patient appointment with an ophthalmologist, and these appointments tend to be time-consuming. What bothered me the most was the lack of empathy and failure to communicate effectively about the expected wait time. I understand that time is valuable, and both the medical staff and I were investing our time and money in this appointment. However, practicing empathy and avoiding any signs of microaggression would go a long way in improving the patient experience. I attempted to call to lodge a formal complaint but was given seven different phone numbers, which led me to share my feedback on the internet instead."
Robert Burch Family Eye Center is a trusted name in comprehensive eye care, serving patients in the heart of New York City. Specializing in all aspects of eye health, from routine exams to advanced treatments, this center stands out for its commitment to personalized attention and cutting-edge technology.
Located at 6601 250 W 64th St 3rd floor, New York, NY 10023, the center is conveniently situated in a bustling area. Despite its urban setting, the environment within the clinic is welcoming and professional, offering a comfortable space for patients.
Patient feedback highlights both their satisfaction with services and areas for improvement. Many appreciate the thoroughness of exams and compassionate staff. However, some have noted issues with wait times and communication during appointments, underscoring the need for better time management and empathy.
Robert Burch Family Eye Center is more than just an eye care facility; it's a community-focused practice dedicated to preserving and enhancing vision. Their commitment to excellence makes them a reliable choice for all your eye health needs.
For emergencies or inquiries, you can reach out directly at their office phone number: 1 212-305-9535.
6601, 250 W 64th St 3rd floor, New York, NY 10023, USA
Get directionsI visited the clinic for a new appointment, and everything started off well. I patiently waited for about an hour, and I didn't mind the wait. However, when I inquired about when I would be seen, the response left me quite disappointed. Initially, they explained that they had to prioritize two emergency cases ahead of me, which caught me off guard as I didn't realize this was an urgent care or emergency room. I expressed my concern to the medical staff about waiting for an hour with my child, and he responded that I wasn't the only one with a child and offered to call the manager. This situation was frustrating because all I wanted was a more accurate estimate of when I would be seen. However, it seemed that they couldn't provide one due to potential ongoing emergencies. The so-called manager approached us with an aggressive demeanor, and it felt confrontational. She informed me that I should expect a lengthy visit, given that it was a new patient appointment with an ophthalmologist, and these appointments tend to be time-consuming. What bothered me the most was the lack of empathy and failure to communicate effectively about the expected wait time. I understand that time is valuable, and both the medical staff and I were investing our time and money in this appointment. However, practicing empathy and avoiding any signs of microaggression would go a long way in improving the patient experience. I attempted to call to lodge a formal complaint but was given seven different phone numbers, which led me to share my feedback on the internet instead."
Oct 27, 2023 · Fatou FallExcellent care. A thorough examination.
Dec 30, 2019 · Robert Burch2050 Broadway, New York, NY 10023, USA
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