Robert Burch Family Eye Center

Eye Doctor Near Me New York New York County New York West 64th Street

6601, 250 W 64th St 3rd floor, New York, NY 10023, USA

3.0

I visited the clinic for a new appointment, and everything started off well. I patiently waited for about an hour, and I didn't mind the wait. However, when I inquired about when I would be seen, the response left me quite disappointed. Initially, they explained that they had to prioritize two emergency cases ahead of me, which caught me off guard as I didn't realize this was an urgent care or emergency room. I expressed my concern to the medical staff about waiting for an hour with my child, and he responded that I wasn't the only one with a child and offered to call the manager. This situation was frustrating because all I wanted was a more accurate estimate of when I would be seen. However, it seemed that they couldn't provide one due to potential ongoing emergencies. The so-called manager approached us with an aggressive demeanor, and it felt confrontational. She informed me that I should expect a lengthy visit, given that it was a new patient appointment with an ophthalmologist, and these appointments tend to be time-consuming. What bothered me the most was the lack of empathy and failure to communicate effectively about the expected wait time. I understand that time is valuable, and both the medical staff and I were investing our time and money in this appointment. However, practicing empathy and avoiding any signs of microaggression would go a long way in improving the patient experience. I attempted to call to lodge a formal complaint but was given seven different phone numbers, which led me to share my feedback on the internet instead."

Fatou Fall

Overview

(212) 305-9535
www.columbiadoctors.org

Robert Burch Family Eye Center Introduce

Robert Burch Family Eye Center is a trusted name in comprehensive eye care, serving patients in the heart of New York City. Specializing in all aspects of eye health, from routine exams to advanced treatments, this center stands out for its commitment to personalized attention and cutting-edge technology.

Comprehensive Services: The center offers a wide range of services including routine eye exams, treatment for conditions like glaucoma and cataracts, LASIK surgery, and pediatric eye care. Their approach ensures that each patient receives tailored attention, making them feel valued.
State-of-the-Art Technology: Equipped with advanced tools, Robert Burch Family Eye Center provides accurate diagnoses and effective treatments. This technology enhances the quality of care, ensuring patients receive the best possible outcomes.
Patient-Centered Care: The center emphasizes building long-term relationships with their patients through trust and open communication, making each visit a positive experience.

Located at 6601 250 W 64th St 3rd floor, New York, NY 10023, the center is conveniently situated in a bustling area. Despite its urban setting, the environment within the clinic is welcoming and professional, offering a comfortable space for patients.

Location & Environment: Nestled in Manhattan, the center’s location is ideal for those seeking eye care without leaving the city. The facility is designed to be inviting, with a focus on patient comfort and modern aesthetics.
Special Features: Beyond standard services, the center offers specialized treatments such as emergency eye care and advanced surgical options. Their flexibility in appointment scheduling makes them accessible to a wide range of patients.

Patient feedback highlights both their satisfaction with services and areas for improvement. Many appreciate the thoroughness of exams and compassionate staff. However, some have noted issues with wait times and communication during appointments, underscoring the need for better time management and empathy.

Positive Feedback: Patients often praise the center's comprehensive care and professional demeanor. The use of advanced technology has been a key positive point in their reviews.
Constructive Feedback: There have been instances where patients felt let down by wait times and communication styles, indicating areas for improvement in patient management.

Robert Burch Family Eye Center is more than just an eye care facility; it's a community-focused practice dedicated to preserving and enhancing vision. Their commitment to excellence makes them a reliable choice for all your eye health needs.

For emergencies or inquiries, you can reach out directly at their office phone number: 1 212-305-9535.