40 Union Ave #102, Irvington, NJ 07111, USA
First impressions are lasting impressions, especially when it deals with "customer service." This was a FAILURE unfortunately. I made an appointment for 2/28 via phone a week prior. Provided my insurance and was told they would confirm my co-pay once they spoke to the insurance company. I received a voice message on 2/24 confirming the appointment. I called to confirm and left messages to get the co -pay info. No return call. 2/28 I took off a half day for this appointment. I arrived early and was told that my insurance does not have vision coverage. I asked her why didn't she call me to tell me this versus having me take off work. She just looked at me. I was not happy at all. This is poor customer service and I left with a very poor impression of your business. We MUST do better. This was an avoidable situation. This is totally unacceptable .
If you are searching for an "Eye Doctor Near Me" in the Irvington, NJ area, Specialty Eye MDs (Irvington), located at 40 Union Ave #102, Irvington, NJ 07111, USA, offers ophthalmological services. They can be contacted at (908) 222-8700 or +1 908-222-8700.
Customer reviews for Specialty Eye MDs present a contrast between the quality of the doctor and the level of customer service provided by the office staff. Dr. Uddin is described as a "great eye doctor" who is "knowledgeable, helpful, and has a personable demeanor." Patients who have seen her speak positively of her professional skills and patient interaction.
However, significant concerns are raised regarding the office's customer service, particularly concerning communication. One patient recounted a negative experience where, despite providing insurance information a week prior to their appointment and receiving a confirmation call, they were not informed that their insurance lacked vision coverage until they arrived for their appointment, having taken time off work. The lack of proactive communication and the dismissive response from the front desk left this patient with a "very poor impression" of the business.
Another reviewer echoed the difficulty in reaching the office by phone, stating it was "extremely difficult." They noted that the office staff or answering service needs to improve their phone answering and message relaying processes. This lack of accessibility is seen as a "huge disservice" that negatively impacts even a good doctor like Dr. Uddin.
Based on these reviews, potential patients considering Specialty Eye MDs can expect to find a well-regarded ophthalmologist in Dr. Uddin. However, they should also be aware of significant issues reported with the office's customer service, specifically regarding proactive communication about insurance and the difficulty in reaching the office by phone. The environment of the office and other services are not detailed in these reviews. No promotional information is provided. Individuals prioritizing ease of communication and proactive administrative support may want to consider these reported issues when making their decision.
40 Union Ave #102, Irvington, NJ 07111, USA
Get directionsFirst impressions are lasting impressions, especially when it deals with "customer service." This was a FAILURE unfortunately. I made an appointment for 2/28 via phone a week prior. Provided my insurance and was told they would confirm my co-pay once they spoke to the insurance company. I received a voice message on 2/24 confirming the appointment. I called to confirm and left messages to get the co -pay info. No return call. 2/28 I took off a half day for this appointment. I arrived early and was told that my insurance does not have vision coverage. I asked her why didn't she call me to tell me this versus having me take off work. She just looked at me. I was not happy at all. This is poor customer service and I left with a very poor impression of your business. We MUST do better. This was an avoidable situation. This is totally unacceptable .
Mar 06, 2025 · Mimi SullivanDr. Uddin is a great eye doctor. She's knowledgeable, helpful, and has a personable demeanor. My only issue is that it's extremely difficult to reach her office by phone. The office staff/answering service needs to pick up the phone and actually relay messages. It's a huge disservice to have a good doctor who you can't reach because no one wants to answer the phones.
Mar 14, 2025 · Mello DI had a pleasant experience during my annual visit with Dr. Sukrana. It was evident from the start that she was an experienced professional who was dedicated to her patients. She was knowledgeable and remained attentive throughout my exam while affably answering all of my questions and concerns. I brought my young children with me and was delighted in her ability to remain focused while keeping her communications courteous at the same time. I highly recommend her!
Sep 11, 2024 · Tahamina RahmanDr Kang, is so amazing with kids. She delicate,patience and kind. She is very efficient at her Job.
Dec 30, 2024 · Brulincia StarlingMy experience there was awesome the staff was very friendly and helpful the doctor was great she took her time and explained everything to me.
Oct 14, 2024 · Letita jenkins
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