Staten Eye Land

I'm not sure why this place has low reviews, not only do they have the cutest window displays; but they're above and beyond in caring for their customers! My grandma needed new eyeglasses and her mobility is very limited; Allan and Stephanie understood our situation and made a house call to assist her. We are extremely grateful and recommend Staten Eye Land to anyone in need of new prescription lenses!

If you're in need of eye glasses, do yourself a HUGE favor and AVOID Staten Eye Land. I have been a loyal customer since I got my 1st pair of glasses in 5th grade in 1988, & even when they closed their North Shore location, I schlepped to the South Shore to support a local business. Well, this past summer was my last visit. I went to store to get pair of frames fixed. They couldn't fix them, so I needed new ones, & of course, I was due for eye exam, too. Well, one pair of no-name glasses that I didn't even really love cost $495. Yes, $495 just for frames!!! I needed new lenses for my other glasses, & the pieces of glass cost $2,267. I was not asked if I wanted to update my prescription on my other glasses. They just scribbled numbers on a piece of paper and gave me the total amount. I was not told how much my prescription changed, despite my asking three times, nor was I given a verbal or written breakdown of the cost. When I asked how one of the lenses came to $888, I was only told that my prescription is "very bad." (I know my contact lens prescription is -3.) Meanwhile, I have not experienced any issues seeing with the glasses I currently wear. I asked again about the change in my prescription, and I was told it will feel "like a light bulb went off." Why not tell the customer their own prescription??? $2,267 is a lot to pay for lenses, and it bothered me that I was not given basic information, like the change in my vision, nor was I given a detailed receipt. How is that good customer service?!? I realized I could not afford this purchase, nor did I appreciate how my questions were ignored, so I reached out via email on day 10 to cancel my order, stating that I would return when I could afford the $2,762. I received no response. I therefore texted the next day & was told it was more than 10 days, so I couldn't cancel my order because they, the merchant, would not get refunded. I have not picked up any products yet, but they will not work w.me as long-time customer to cancel the order!?!? All prescription glasses are custom lenses, and the merchant not getting refunded by the vendor should not prevent the merchant from working with a loyal customer. A few days later, I received a voice mail & was told that 2 lenses are ready, but they are still waiting on the 3rd pair of lenses. I couldn’t cancel my order a few days ago, but they haven’t received everything from their vendor yet? To date, I have not picked up any frames or lenses. I have tried to cancel the payments with my credit cards, and the owner LIED & said I picked up the $495 pair of frames. Signing a receipt when the order was placed is NOT proof that the customer returned to pick up the merchandise. If this is how you treat long-time customers, I wonder how you treat others. Mind you, the owner gave me a bunch of flyers and asked me to display them at my job, so I guess business must not be good. No wonder you have been reduced to deceitful tactics to steal your customer's money when they have not received anything. It is disgraceful that after 36 years, this is how you treat a customer who has always supported your business.

Shame on my wife for not looking at your reviews before coming to your office. Your rating explains everything. My wife was there this Saturday. She came with her insurance that covered her eye exam and a voucher that covers the glasses and frames. This place is ridiculously overpriced with its frames. So we want to take our voucher and go somewhere else. I called them 10 times, left about 3 messages, and got zero callbacks. They pick up and hang up on you. Do yourself a favor and save yourself a headache. There’s a reason this establishment has terrible reviews. Go elsewhere.

Fantastic service. I got an eye exam here to renew my license. Smooth and simple. I also bought a new pair of glasses. Alan spent a lot of time with me and helped me pick "The" perfect frame for my tall but thin head. Super satisfied! This place knows what they are doing on all fronts involving eye wear/care :)

The level of service cannot be matched anywhere! I was in town from Chicago. My son lost his glasses and had to travel to Europe. I called 10 different stores, and they all said that they mail prescriptions out and could not turn around an order in a day. Alan said that it would depend on my son's prescription. He called the store in Chicago where we bought his glasses. They faxed the prescription, and he had the lenses in stock. We went over, and we had our glasses in under 30 minutes. While there, people came into the store, and it was they they were family. Hugs..kisses...clear loyalty. He has been there for over forty years..obviously he is doing something right! (Great selection too, btw. All the brand names you would want!)