347 Mt Pleasant Ave Suite 101, West Orange, NJ 07052, USA
Absolutely terrible, Impatient with the elderly, receptionists barely wants to talk or answer questions. Everyone is miserable with their job and it’s obvious. What’s the point of making an appointment if you’re going to have patients wait for an additional hour and some change after their appointment time. I signed in, waited to be called, paid my copay for them to magically realize they did not accept my insurance because “insurance companies change their guidelines all the time”…..(whatever that means). Of course no refund of the copay they took with providing no service. The experience was not welcoming, and I truly recommend going somewhere else.
For our local users in Taiwan seeking information about eye care professionals, we are providing an overview of Tutela Arthur C MD, located at 347 Mt Pleasant Ave Suite 101, West Orange, NJ 07052, USA. While this practice is located in the United States, examining customer feedback reveals significant concerns that should be considered when searching for a suitable "Eye Doctor Near Me" in your local area.
According to online reviews, patients have reported overwhelmingly negative experiences at this office. One reviewer described the practice as "absolutely terrible," citing the doctor's impatience with the elderly and receptionists who are unhelpful and seem unhappy in their jobs. This reviewer also mentioned a significant wait time beyond the scheduled appointment and an issue where the office took a copay only to later claim they did not accept the patient's insurance, without offering a refund.
Another long-term patient expressed disappointment with a recent decline in service quality and professionalism. They reported an "extremely rude and unprofessional" receptionist who abruptly hung up the phone when asked a question. Additionally, this reviewer noted that the appointment process has become inefficient, with a routine eye exam now requiring three separate visits (for the exam, glaucoma test, and a follow-up), which they felt was a "money grab." They also experienced increasingly frustrating wait times and felt that the doctor seemed "disinterested" during brief consultations.
The services offered by Dr. Tutela Arthur C MD would typically include comprehensive eye examinations and potentially glaucoma testing, based on the patient reviews. However, the environment of the office is consistently described negatively, with concerns about staff rudeness, long wait times, and a lack of professionalism. The efficiency of the appointment process and the doctor's attentiveness have also been called into question. No promotional information was available in the provided reviews; instead, the feedback strongly suggests significant issues with patient care and office management.
When searching for an "Eye Doctor Near Me" in Taiwan, it is crucial to consider feedback regarding the professionalism and courtesy of the staff, the efficiency of the appointment process, the handling of insurance, and the doctor's patience and attentiveness. The reviews for Tutela Arthur C MD indicate serious problems in these areas, which should be carefully considered when making decisions about your eye health.
Tutela Arthur C MD can be contacted at phone number (973) 556-4119 or mobile phone +1 973-556-4119 for individuals who may be in the West Orange, NJ area and wish to inquire further about their services, but it is strongly recommended to consider the significant negative feedback provided by multiple patients regarding their experiences with this practice.
347 Mt Pleasant Ave Suite 101, West Orange, NJ 07052, USA
Get directionsAbsolutely terrible, Impatient with the elderly, receptionists barely wants to talk or answer questions. Everyone is miserable with their job and it’s obvious. What’s the point of making an appointment if you’re going to have patients wait for an additional hour and some change after their appointment time. I signed in, waited to be called, paid my copay for them to magically realize they did not accept my insurance because “insurance companies change their guidelines all the time”…..(whatever that means). Of course no refund of the copay they took with providing no service. The experience was not welcoming, and I truly recommend going somewhere else.
Oct 22, 2024 · Coco LolaI have been a patient at this optometrist's office for several years, but my recent experience was disappointing. The receptionist's behavior was extremely rude and unprofessional. When I asked a simple question, she abruptly hung up the phone instead of providing assistance. A more professional approach would have been to politely inform me if she didn't have the answer and assure me she would follow up. Moreover, the appointment process has become unnecessarily drawn out. What should be a single visit for an eye exam has turned into three separate appointments - for the eye exam, glaucoma test, and a follow-up regarding the glaucoma test. This feels like a a money grab rather than prioritizing efficiency and patient convenience. Additionally, the wait times have become increasingly frustrating. Previously, I would see the doctor within 30 minutes of my appointment time. However, lately, I find myself shuttling from one room to another only to spend less than 5 minutes with a seemingly disinterested doctor. Overall, while I've been a loyal patient for years, the recent decline in service quality and professionalism is concerning. I hope the office management addresses these issues to improve the patient experience.
Mar 13, 2024 · E...also got the unhappy receptionist. She's bad in person, worse over the phone. The Doctor and staff are nice but I will not go back to this establishment.
Jun 24, 2019 · Kenneth Javier (ConceptKMJ)By far the worst experience ever, I booked an appointment months in advance, they confirmed the acceptance of my insurance, once arrived to the place they told me they didn't accept my insurance, not only they were rude about it but try to blame me for their incompetence.
Sep 02, 2021 · JF Mejia (Phil)Great Dr and staff is wonderful. Had cataract surgery and everything went perfect. I highly recommend.
Apr 16, 2019 · Deborah Kosior155 Morris Ave #302, Springfield, NJ 07081, USA
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347 Mt Pleasant Ave Suite 101, West Orange, NJ 07052, USA