750 Columbus Ave, New York, NY 10025, USA
The space is clean and the process was seamless. Unfortunately, my glasses are cut incorrectly and sit lopsided on my face. The process to correct their error is terribly inconvenient for me and when there was a request for refund I was told I would incur a 20% restocking fee. If you are open to being penalized for returning a defective product come here.
If you're searching for an "Eye Doctor Near Me" in New York City, Vision Lab Optometry, located at 750 Columbus Ave, offers eye care services. However, customer experiences vary, with both positive and negative feedback.
Positive reviews emphasize the clinic's clean and modern environment and the helpfulness of the staff. Dr. Pupparo is often praised for his knowledge and kindness, creating a positive experience for some patients.
Here's what Vision Lab Optometry offers:
However, some customers have reported issues with the quality of eyewear, specifically with incorrectly cut lenses leading to ill-fitting glasses. Additionally, the clinic's return policy, which includes a 20% restocking fee for defective products, has been a point of contention for some patients.
While the clinic is commended for its cleanliness and Dr. Pupparo's expertise, potential customers should be aware of the reported issues with product quality and return policies.
For those considering Vision Lab Optometry, it may be beneficial to inquire about their product quality assurance and return policies before making a purchase. You can contact them at (646) 475-0960 or +1 646-475-0960.
750 Columbus Ave, New York, NY 10025, USA
Get directionsThe space is clean and the process was seamless. Unfortunately, my glasses are cut incorrectly and sit lopsided on my face. The process to correct their error is terribly inconvenient for me and when there was a request for refund I was told I would incur a 20% restocking fee. If you are open to being penalized for returning a defective product come here.
Nov 04, 2024 · W KINGWhat an incredible experience! The office is pristine, the staff is beyond helpful, and Dr. Pupparo is a gem! He is so knowledgeable and kind. I cannot say enough great things about Vision Lab. The best!
Feb 16, 2023 · Shannon BuckmanDr. Pupparo was exceptionally informative, friendly, and thorough. I had a very positive experience. All of the staff was kind and helpful.
Nov 26, 2024 · Sophie SA coworker referred my husband and I. We were very pleased with the service we received. From the staff to the Dr, we had a great experience. The staff was very friendly, courteous and helpful. They offered coffee and water while we waited to be seen. Dr. Pupparo was very friendly and efficient. He showed us the pictures that were taken of our eyes and explained everything in detail so we had a great understanding. I'm glad we made the appointment and highly recommend this practice. Excellent service!
Mar 10, 2024 · Laura MorganSo Easy!!! From scheduling to the visit itself. The team, the office and the overall experience was so warm and inviting. This was the best eye exam experience I have ever had! The exam was quick and the details were phenomenal. The downside is that now that I’ve been here, I feel like I’ve been ruined for any other eye exam.
May 02, 2024 · Patrick Kim
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