Eye Q Optical

The vision center had a warm and welcoming atmosphere. The staff was patient, knowledgeable, and professional. The optometrist spent a good amount of time with me to make sure the prescription was accurate and answered all my inquiries. The staff was eager to help me pick out eye glasses that complimented my face, recommending different frames and coatings, and explaining the differences between them. I am fully satisfied with my visit. The vision center also completed my purchase in a timely manner, with my glasses ready for pickup in just a few days. During pickup, they adjusted my new glasses to make sure they fit me perfectly. Overall an impressive 5/5 star experience!

Great staff, were very patient with me as I got my glasses and contacts scripts just right. I have astigmatism and was getting a fish bowl effect in my lenses. They worked with me to figure out the issue and were able to correct it, which involved an adjustment, redoing the eye exam, and ordering new lenses. They stood by their guarantee and didn’t charge me any extra for the additional work required to get the glasses right. I was also able to try different contact brands before landing on one that was comfortable and didn’t make my eyes feel dry. Recommending this place to everyone I know and I’m not going anywhere else for my vision needs.

I love the personal service that I receive at Eye-Q optical. They really treat me like a valued member of the family and go the extra yard. I am so happy to get my glasses and contact there!

My 5 year old son is autistic and has speech delay. Unfortunately, I will never return to Eye Q Optical. They advertise on their website that they service children. We first went to Eye Q when my son was 2 years old. They used to provide great service and was amazing with my son. The older gentleman...I guess was the previous owner...was an absolute gem. The lenses I have purchased from Eye Q have been the most accurate compared to other places I have tried. The prices are not bad compared to other places. But, over the years, with mgmt changes, the service is not the same. I went recently to get my son's annual prescription filled. They told me that they carry Tomato and Dilly Dally eyeglass brands. But when I went to the store, they had ....4 or 5 frame selections between both brands. I should have left then. My son picked a pair of dark blue Tomato frames from their very limited selection. I then notice that they did not take my son's eye (PD) measurement. I thought that they had taken it a week prior when my husband took our son. But when I called to ask, they stated that they could not take my son's eye (PD) measurement because my son was too hyper. Granted...he was. Anyone with an autistic child knows the struggle. Other places are I went to were accustomed to young children, so they give a toy and have patience. Anyway.... Eye Q did a visual "guestimate" of my son's PD measurement. I have been to other places. The staff all managed to get his eye measurement with the machine. My son has speech delay, so he cannot communicate whether his glasses are blurry or whether he is having other issues due to incorrect PD measurement. When I spoke to them about taking my son's eye measurement, Eye Q stated that there is a 1 year warranty on the lenses. If there is a problem, I can have them corrected for free. Eye Q also stated that they must send out the lens scrip to be filled externally since the lens is a 7. They could not fill the scrip in house. That was fine. I receive a call around 2 - 3 business days later stating that the glasses are ready. I go today to pick up my son's glasses. The glasses were in a plastic bag. When I asked where the kit is that typically comes with Tomato glasses, they stated that no kit comes with the glasses. I have purchased Tomato glasses previously. They always come with an eyeglass holder and a kit containing extra screws, screwdriver, extra nose pads, etc. They told me that they would need to "call the other store" to inquire whether they have the Tomato case. I could come back for it. I declined. Then they gave me a Nike case, strap, eyeglass cleaner and a cloth. Now that I have the glasses home and can examine them more closely, it seems that the glasses are used. The adjustable part of the arm that goes around the ear slips off way too easily. It is not secure at all...even for an adjustable arm. My son's prior Tomato glasses were secure....because they were new. I also notice what seems to be scuffs on the adjustable arm. If you have small children with special needs who need safety glasses, this is not the place for you. It is important that my son is happy with his eyeglasses and that they are new. My son yelled when he tried on his new glasses and refuses to wear them. Granted, this could simply indicate that my son wants a different style frame. But Eye Q is not honest about their children's safety eyeglass selection. They are not a Tomato or Dilly Dally retailer. Now...I have to go to a place that actually contracts with vendors like Dilly Dally and Tomato, spend another $320+ and purchase new frames and new lenses. Thank goodness I made a copy of the prescription. This is a lesson learned. I will check the vendor sites like Tomato...and confirm which retailers are contracted with them. Guess I will keep the used glasses as a back up. Although, I doubt that I can use them at all with how easily the adjustable arms slip off.

I hate having to give a bad review to a place but I’m really upset. I had accidentally bent my glasses and I understood from Robert that I could not repair it since it was plastic. Ok fine. I came during my lunch break just to see what I can do. I did repeat many times that I need my glasses for my job. I’m just upset because I bought new frames and paid $220 for them. I was basically told he could just trim my original lenses into my new frames with no issue. He also accidentally already popped out my lenses and I realized I couldn’t even leave my glasses to get repaired because I wouldn’t be able to do paperwork/computer work at my job. He then went to go work on the glasses but it was genuinely a rushed job. He said it would take 30 minutes but it went much faster. My right lense feels way off and I’ve been having a headache. I will come in tomorrow to see what they have to say. If they can’t help me I’ll go somewhere else but this was just so unfortunate for me. I worked both jobs so I couldn’t stay and fight about the new frames and messed up lenses. Sigh. Then he tells me to get a new prescription and lenses. But yeah I would’ve bought a whole new glasses with NEW lenses if I knew he couldn’t fix it properly. EDIT: Thank you to Jun the owner so much for taking my concerns seriously. He took his time and made sure my lenses were aligned properly. Everything is good now and I will be returning in the future.