777 3rd Ave, New York, NY 10017, USA
LensCrafters is very good at selling glasses, sales staff is good, and the glasses are fine. However, they are the most unhelpful with claims - went three times and they are not interested in submitting an in-network claim nor contact EyeMed (insurance company) they apparently own, to sort out between them. Please beware that when you pay $600 for a pair of prescription glasses (after discount), the profit margin is still 500%+. If you have claim issues, you are on your own. It鈥檚 too bad because the optometrist is good, location is convenient. Back to my prior neighborhood owned optometrist.
LensCrafters, located at 777 3rd Ave, New York, NY 10017, provides eyewear and eye care services to the New York City community. As an "Eye Doctor Near Me" option, they offer a range of services including eye exams and the sale of prescription glasses.
Customer reviews present a mixed experience. Many customers find the sales staff helpful and the eyewear selection satisfactory. The optometrists are also often praised for their professionalism and thoroughness. However, there are significant concerns regarding the handling of insurance claims.
One customer expressed frustration with LensCrafters' apparent lack of assistance in processing in-network claims, despite their connection to EyeMed insurance. They reported multiple unsuccessful attempts to resolve the issue, suggesting a lack of support for customers dealing with insurance-related matters. This customer also expressed concern over the high profit margins on prescription glasses.
On the other hand, another customer had a positive experience, highlighting the ease of online appointment booking, a friendly and informative optometrist, and helpful sales staff. They particularly appreciated the staff's attentiveness and lack of pressure to upsell. This customer also mentioned the 30-day return policy as a reassuring factor when trying progressive lenses for the first time.
Key services and features include:
Summary of patient experiences:
For appointments or inquiries, you can contact LensCrafters at (212) 527-2363 or +1 212-527-2363. Potential customers should be aware of the mixed reviews, particularly regarding insurance claims, when considering LensCrafters for their eye care needs.
777 3rd Ave, New York, NY 10017, USA
Get directionsLensCrafters is very good at selling glasses, sales staff is good, and the glasses are fine. However, they are the most unhelpful with claims - went three times and they are not interested in submitting an in-network claim nor contact EyeMed (insurance company) they apparently own, to sort out between them. Please beware that when you pay $600 for a pair of prescription glasses (after discount), the profit margin is still 500%+. If you have claim issues, you are on your own. It鈥檚 too bad because the optometrist is good, location is convenient. Back to my prior neighborhood owned optometrist.
Feb 05, 2025 路 Angel QianI was getting bad headaches. My husband told me to go to LensCrafters. I was skeptical but getting an appointment online was easy and my insurance covers it. I was impressed by my eye doctor. She was funny, friendly and took time to explain everything to me. Looks like I need progressive lenses 馃槕馃槕馃槕 and I鈥檓 worried but they have 30 day return. I鈥檝e never had to wear glasses all the time in my entire life so I鈥檓 a bit worried about this but they have this guarantee so I鈥檓 giving it a try. The staff was attentive and helpful. Preston immediately brought me a tray to put glasses I liked as I weighed options. He did not try and over sell anything or upsell anything. I felt I could trust him. Very happy!
Jan 11, 2025 路 Nettie AtkissonI recently visited the LensCrafters store at 777 3rd Ave, New York, NY 10017-1406, and was immediately impressed by the exceptionally friendly and helpful staff. A member of the staff Carl who assisted me was wonderful. He excelled at his job and brought a high level of professionalism, which made the whole experience truly rewarding. Carl鈥檚 knowledge of the products was impressive. He was courteous and patient, taking the time to show me several frame options and ensuring that my order was carefully handled. It鈥檚 rare to encounter someone who delivers such excellent customer service with a personal touch. I highly recommend visiting this store if you need eyewear and want a smooth, enjoyable experience!"
Nov 23, 2024 路 su nairNadaesha assisted me today and she was amazing! Such a pleasant shopping experience. She took her time, had the answers to anything I asked, & made helpful recommendations. I ended up going with a normal pair of glasses and my first pair of prescription sunglasses. This was my first time at this location and I will definitely be back.
Jan 16, 2025 路 SerainaAll the staff are incredibly friendly. I had the opportunity to speak with Margarita, Shameeka, and Preston, and each of them was kind, dedicated, and attentive to my concerns, providing the help I needed. They always take the time to listen and offer the best options, and this time, Preston went above and beyond to assist me. Dr. De Silva also helped with my eye exam and was exceptionally kind and patient, answering all my questions thoughtfully. I鈥檓 truly grateful for the experience.
Nov 22, 2024 路 Rosario Echeverria
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