Millenia Optical

Good costumer service , worker are very nice. Been with them for 5 years

I recently needed a pair of reading glasses because I was having trouble reading the small font on my phone. Finding a place that accepted Medicaid (HealthFirst) and still offered decent service, especially with stylish frame options, was a risky endeavor. Through Google reviews, I discovered Millenia Vision Optical. I appreciated learning it's a family-owned and operated business with a strong community involvement. However, my primary concern was getting a thorough eye exam, vision check, and, of course, a pair of attractive reading glasses (even though I wasn't thrilled about needing them in my 40s). Making an appointment on their website was a breeze. From the moment I received their appointment confirmation call, I could understand why they had so many 5-star reviews on Google. The staff was incredibly cordial and helpful! On March 28th, 2024, I checked in to see Dr. Nadezhda Belous (O.D.). While waiting, I inquired about the frame selection. Knowing I wouldn't choose the Medicaid-covered options, Ashly presented a fantastic array of frames I loved! They had a wide variety of fashionable and stunning frames (and sunglasses) from brands like Cartier, Ray-Ban, Prada, Gucci, Tom Ford, and more. I narrowed down my choices to a few just before being called in to see Dr. Belous. Dr. Belous was thorough in her exams. She explained my eye health, provided expert advice on managing my presbyopia, and patiently answered all my questions without rushing me. I felt confident and well-informed when I returned to the frame counter with my prescription. Now for the fun part (although ideally, I hope I won't need glasses at all after my PRK surgery, but such is life!). While I struggled with which frame to settle on, Ashley enlisted the help of Kelly, Maria, and Ayleen. I felt like I was surrounded by my BFFs and sisters, who were helping me pick out a husband. Their valuable feedback ultimately led me to a pair of Tom Fords that I absolutely adore! They even offered a no-interest installment plan to accommodate my needs. My glasses were ready for pickup exactly two weeks later, on April 11th, 2024. My reading glasses are a lifesaver! They minimize eye strain, especially with the blue light filter add-on, and they look fantastic on my face, not at all like a typical "assisted device." I'm incredibly grateful to the entire staff at Millenia Vision Optical for creating such a welcoming and positive experience. As long as I'm in NYC, I will definitely be back!

4 months after my visit I still haven't figured out whether this place of business, Millenia Optical has incompetent billers or are really competent thieves. Back in August I went for a check-up and placed an order for new contacts. They handed me trails and told me I'd get a call in two weeks to pick up my full order. That call never came and neither did my contacts. The representative at Millenia Optical claimed that I must have filled my contact prescription elsewhere. I had not. I made a quick call to my insurance carrier verified that I had not, and was told that Millenia Optical was paid for both my check-up visit and my contacts as my insurance cannot split these benefits. Meaning that both things must be billed on the same day. The matter was explained to three different employees, on three separate days, in person and via phone. All employees claimed that they understood the problem on hand, and all promised to call me back soon with the pickup details of my order. It is now December, no one called me back and I never received my contact order. For this negligence and lack of care for a customers well being and time I don't recommend Millenia Optical to anyone.

Do not come to this place they will mis-diagnose you. I went to them last year they told me I needed glasses for reading and far. I already have reading glasses. The lady even put some vision machine in front of me for distance to show me that I needed distance glasses. Thank god I didn’t have the money right there and then and went for two second exams. When they tested my distance the doctor told me why do I feel like I need distance glasses, my distance vision is great. Both doctors told me I didn’t need distance glasses. Which means they were going to charge me $350 for distance glasses, only for my vision to get messed up. This is how they take advantage of minorities, guys please always get a second opinion if something doesn’t feel right. STRAIGHT SCAM!!!

I had to get a new pair of glasses in a hurry, as my old pair snapped in half unexpectedly on a Saturday night. There were a few other opticians a little closer to me, but none that were open on Sundays *and* carried frames covered by Medicaid. The optician, Maria, was super kind and informative both on the phone and in person. She gave me a number of options for lenses and a payment plan that made things much easier, and answered some questions I had about Transitions lenses using her own glasses to illustrate. The store had a fantastic array of frames that were covered, several of them far more comfortable than anything I've worn in over a year. I felt much more comfortable in this store than any of the big chains with pushy salespeople slightly closer to where I live. I will absolutely be giving them my business again. Thank you so much!